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NYC Internship Opportunity: Subway Performance Support Aide at MTA

The Performance Analysis Unit (PAU) is an entirely new group with NYC’s Metropolitan Transit Authority (MTA). This group was created to improve the performance of the subway system, as a whole, while remaining close to day-to-day operations. PAU specializes in adhoc studies and analyses typically in response to performance problems that the operating divisions cannot explain. They also use databases, site visits, and interviews to determine the cause(s). Where possible, they make recommendations and assist with implementation, support operations by collecting and reporting performance data, help operating divisions identify performance indicators and set targets, and evaluate high priority initiatives and pilot projects. Continue reading