DC Job Alert: Commuter Services Bureau Chief with Arlington DES

Arlington County is seeking an experienced, innovative, and results-oriented leader to manage one of the leading commuter service organizations in the United States.  This bureau is located within the Transportation and Development Division of the Arlington Department of Environmental Services (DES).  The Commuter Services Bureau has a strong customer focus, since its team is working to influence commuter behavior as individuals select their transportation options.

The Bureau Chief is a member of the departmental and division leadership teams and reports to the Director of Transportation/Deputy Director of DES. The employee manages a $13 million budget in grant and local funds. The mission of this bureau is to provide Arlington residents, employees, businesses and visitors with transportation information and services to support a vibrant, sustainable and livable community. The employee leads an innovative, nationally-recognized 65-person team comprised of several County staff and 60+ contract staff. 

The Commuter Services Bureau is responsible for making the existing transportation system (subway, bus, bike, shared ride and pedestrian network) work more efficiently by applying transportation demand management (TDM) and mobility management tools to reduce the reliance on single occupant vehicle trips. The employee also oversees a major research component that determines the impact of County communications channels and campaigns on residents’ and visitors’ behavior on the use of multi-modal transportation options.

The job duties include leadership and executive management of the following:

  • Employer, employee, hotel and multifamily property transportation program outreach, sales and support services provided by Arlington Transportation Partners (ATP)
  • Marketing and communications – including campaigns (Car-Free Diet) and transit promotions for ART and branded Metrobus routes in Arlington; social media and website management
  • Web-based and retail operations including CommuterDirect.com, Commuter Stores (4), Mobile Commuter Store (2) and a commuter information and fulfillment center
  • Transportation Demand Management programs for development projects (commercial, residential and public) with ongoing monitoring, support services and evaluation
  • Targeted outreach, education and promotional programs including WalkArlington, BikeArlington, carsharing, etc.
  • TDM research, collaboration and technology development through Mobility Lab

The job is also responsible for interpreting County policy and coordinating the unit’s work with other internal and external units/organizations such as the Metropolitan Washington Council of Governments (MWCOG), Washington Metropolitan Area Transit Authority (WMATA), and the Virginia Department of Rail and Public Transportation (DRPT), Virginia Department of Transportation (VDOT) and more.  A description of the unit, including past annual reports, a fact sheet and organizational chart can be found at http://www.commuterpage.com/pages/about/arlington-county-commuter-services/.

Selection Criteria:

  • Minimum: Bachelor’s degree in public administration, business administration, transportation planning or related field plus three years of professional transportation-related experience as a planner, TDM administrator or program manager
  • Substitution: Additional qualifying experience in may be substituted for the education requirement on a year-for-year basis


  • Master’s degree in transportation or urban planning, business or public administration or a directly related field
  • Experience with federal and state grant processes and requirements for transportation projects
  • Experience with communications and marketing campaigns
  • Experience with social media and emerging technologies (e.g., open source data sharing)
  • Experience with research and data collection methodologies
  • Experience supervising others, particularly project managers and financial staff

Special Requirements:

A cover letter explaining qualifications and interest is required as part of the application process. Please use the space provided in the supplemental questionnaire to insert a letter addressing how your background meets the qualification requirements.

Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give “see resume” as a response to the questions. Incomplete applications will not be considered.


More information about the position and the kind of experience that an ideal candidate will have can be found in the full job posting at
http://agency.governmentjobs.com/arlington/default.cfm. Click on “COMMUTER SERVICES BUREAU CHIEF.”

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