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| Job Title Division Description |  | Systems Engineer I This job is part of our IT department. |
Summary of Job:
Under the direction of the Technology Manager, coordinates and executes technical support services to end user’s of JTA’s personal computers and telecommunications systems. Responsible for backups, patching, imaging, responding to Tier 1 alerts as appropriate, answering phones, completing tickets, and team coverage on the Service Desk.
Essential Job Functions:
Systems Engineering functions include, but are not limited to:
- Performs Backup Exec/SQL daily backup checks and escalates issues as needed.
- Addresses Service Desk issues and escalates to Systems Engineer II/III if needed.
- Checks monitoring programs daily for issues and escalates as needed.
- Responsible for updating Workstations/Servers with the latest updates.
- Responsible for updating Active Directory and keeping it current with the latest user information.
Service Desk functions include, but are not limited to:
- Responds to requests for technical assistance in person, via phone, and electronically.
- Diagnoses technical hardware and software issues.
- Performs root cause analysis and resolves issues.
- Researches questions using available informational resources.
- Advises users on appropriate action and follows standard Service Desk procedures.
- Identifies and escalates situations requiring immediate attention.
- Tracks, routes problems, requests, and documents resolutions.
- Remains current with system information, changes and updates.
- Supports remote access applications and hardware.
- Performs workstation administration, management, setup and configuration. Support both the workstation hardware and software. This includes Operating system installation, configuration and upgrade.
- Application, installation, configuration, hardware upgrades, and hardware/software troubleshooting.
- Manages and maintains email accounts and access rights.
- Performs administration, management, configuration and troubleshooting of network printers.
- Provides computer orientation to new hires.
- Responsible for imaging computers and keeping the image up-to-date.
- Prepares activity and standard statistical reports, such as help desk incident reports to identify re-occurring incidents.
- Logs and tracks calls using issue management database, and maintains history records and related problem documentation.
- Provides status to management periodically or as requested and performs other related duties as assigned.
Supervisory & Operational Authority:
- No direct reports.
Compliance:
- Responsible for completing all mandatory training classes.
- Responsible for reviewing and complying with all JTA policies, procedures and directives.
Required Education & Experience:
- Associates degree in Information Technology, Computer Science, Management Information Systems or other appropriate related field
-OR-
- HS Diploma or equivalent; a total of 2 Certifications or Accredited College Courses in relevant Information Technology, Computer Science, Management Information Systems or other related areas; and a minimum of 1 years working in a Systems Engineer, Systems Admin or equivalent role
-OR-
- HS Diploma or equivalent; and a minimum of 2 years working in a Systems Engineer, Systems Admin or equivalent role
Preferred Education & Experience:
- Active Directory, Exchange, and Upgrading Exchange in test and production environments
- Citrix Xenapp Product Line
- Virtual Environments, Tools, and Concepts
- Microsoft Certified Systems Engineer/Administrator
- CompTIA or A+ certified
- Rubrik or Backing up an HCI environment
- Windows PowerShell experience preferred for supporting the environment
- Deploying successful operating system patches or updates
Knowledge, Skills & Abilities:
- Knowledge of DNS.
- Knowledge of basic network technology, TCP/IP networking concepts, and basic network troubleshooting.
- Working knowledge of basic TCP/IP network architecture and internet protocols (HTTP/S, SMTP, and POP & FTP) and familiarity developing applications based on these protocols.
- Working knowledge of various server hardware including, but not limited to SCSI controllers, SCSI enclosures, RAID technologies and configurations.
- Working knowledge of Microsoft Windows Operating Systems.
- Working knowledge of TCP/IP networking and operating environments such as UNIX and Windows required.
- Experience deploying, supporting and testing applications.
- Experience with MS Exchange.
- Experience with Remote Desktop Solutions (Citrix, MS Remote Desktop, DameWare).
- Experience managing network shares, printer management, and networked applications.
- Experience with preparation of documentation maintaining issue tracking knowledge bases.
- Proficiency in the MS Office Professional Suite and with Microsoft Deployment Toolkit.
- Ability to learn and understand different technologies.
- Viruses’ behavior and inactivation/isolation experience.
- Skills with end-user PC issues and diagnosing system problems.
- Good research, creative solution making and problem solving ability.
- Ability to work well independently as well as part of a team.
- Ability to effectively communicate, both verbally and in writing with team members, as well as management and employees at all levels within the organization.
- Ability to maintain a high level of confidentiality.
- Ability to lift heavy equipment as needed.
- Ability to work evenings, weekends, and on-call as needed.
Physical Demands:
- Sit for prolonged periods.
- Perform repetitive motion.
Safety Requirement & Notifications:
The Jacksonville Transportation Authority is a public transit service provider governed by requirements of the Federal Transit Administration (FTA) and Florida Department of Transportation (FDOT).
Due to the nature of some work performed at the JTA/JTM some jobs are classified as ‘Safety Sensitive’ and are subject to random testing for drug and alcohol use. All offers for employment are required to undergo pre-employment and possible random drug testing. If test shows a positive result your application for employment will be rejected, or if hired, employment may be terminated.
This job description in no way states or implies that these are the only duties to be performed. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Application Process:
To apply for this vacancy you must create a user account and profile — then apply for the specified job opening. Applications are considered for 90 days. The Jacksonville Transportation Authority is an Equal Opportunity Employer — M/F/D/V.
Preference in appointment is available to eligible veterans, disabled veterans and spouses of disabled veterans. Applicants claiming preference must attach the following applicable forms with their resume at the time application in order to receive the preference.
- DD-214 (Member Form-4 copy)
- FDVA Veterans Preference Certification Form VP-1
- FDVA Certificate of Current Member of Reserve Form VP-2
- FDVA Certification of Unremarried Widow or Widower Form VP-3
It is the responsibility of the applicant to disclose true and accurate information on their account profile and/or resume. Falsification of this information may lead to your disqualification from vacancy consideration and/or termination of employment.
The deadline for internal candidates to submit an application is: 26 Feb 21
For more information, please visit https://www.jtafla.com/about-jta/careers/
| Job Title Division Description | | Contract & Procurement Specialist This job is part of our Procurement department. |
Summary of Job:
Under general supervision of the Procurement Manager responsible for formal solicitation process for the procurement of goods and services, construction and professional services for all JTA divisions and coordinates and reviews the formulation and finalization of contracts as required in coordination with management and legal staff. The position establishes and maintains long-term working relationships or partnerships between the Agency and selected suppliers in order to improve time-to-delivery and to safeguard capacity, quality, cost and continuity in the long term.
Essential Job Functions:
- Manages the solicitation process and contract management process from cradle to grave.
- Assists in the development of the solicitation document and all supporting documentation.
- Reviews solicitations for accuracy and compliance.
- Coordinates and administers all public and non-public meetings related to the solicitation process.
- Analyzes bids and proposals to determine their responsiveness.
- Prepares tabulation sheets and presents them to the Bid Committee.
- Submits solicitation packages to committee members for evaluation and instructs them of current process for recording scores and evaluation process.
- Completes all supporting documentation to be submitted to the Procurement Review Committee (PRC).
- Coordinates the negotiation process once the contract is awarded.
- Maintains data base for the contract and solicitation tracking systems.
- Administers contract monitoring, administration and compliance.
- Performs and reviews contract compliance audits.
- Resolves minor conflicts or infringements arising from existing contracts.
- Develops and maintains templates for different types of bids or proposals and their respective contract boilerplates.
- Keeps up to date with market trends and new developments utilizing information for business improvement and commodity management.
- Ensures careful planning to achieve accurate and timely results.
- Keeps the Procurement Manager and Director of Procurement apprised of issues which require assistance to ensure compliance with legal terms and conditions of contractual agreements.
- Ability to work collaboratively to enhance JTA’s reputation for excellence through best practices, reviews, accountability for performance and continuous improvement.
- Provides guidance to the User Departments as required.
- Provides technical advice and assistance on advanced contracts and procurement issues.
- Performs related work as assigned.
Supervisory & Operational Authority:
- This position is responsible for 0 direct reports.
Compliance:
- Responsible for completing all mandatory training classes.
- Responsible for reviewing and complying with all JTA policies, procedures and directives.
Conforms to all safety rules and wears/uses all appropriate safety equipment.
- Ensures compliance of relevant federal regulations such as FAR; FTA Circular 4220.1F and Federal Cost Principals; 40 U.S.C. (Brooks Act); Davis-Bacon Act.
- Works closely with team, legal, project managers, and Diversity Office to ensure contract and DBE compliance.
Required/Preferred Experience:
Bachelor’s Degree in business administration, public administration, public policy or a related a related field. Two years’ experience in contract administration or procurement, preferably in the transportation field. A combination of education and experience may be substituted for degree. Certification by a related national association is preferred.
Knowledge, Skills & Abilities:
- Knowledge of the law governing public procurement and contract management.
- Knowledge and understanding of contracts and the public procurement process.
- Proficient in the operation of Microsoft products with emphasis in Excel and Word.
- Problem solving at a tactical and strategic level, working with others to reach a resolution.
- Ability to overview situations, review and evaluate, and define set plans to achieve business goals.
- Knowledge of modern cost accounting and accounting practices relating to the procurement process.
- Ability to coordinate multiple diverse projects and activities.
- Ability to communicate effectively, both orally and in writing, with sensitivity, passion, and a focus on unity and equity.
- A change agent with critical and strategic thinking and high energy and customer focused.
- Ability to work collaboratively to enhance JTA’s reputation for excellence through best practices, reviews, accountability for performance and continuous improvement.
- Ability to work within a timetable and to analyze and process information quickly and accurately.
- Must have the ability to work in a team environment.
- Experience with Oracle or other similar ERP systems.
- Knowledge of and or ability to learn Federal Transit Administration (FTA) regulations.
- Ability to draft bid specifications and other technical documents.
- Pertinent federal, state, and local laws, codes, and regulations including applicable Florida Statutes and other laws related to the use of public funds and tax laws.
- Ability to read and interpret contract law and terms and conditions.
- Principles of business letter writing and report preparation.
- Principles and procedures of record keeping.
Physical Demands:
- Sit for prolonged periods.
- Perform repetitive motion.
Safety Requirement & Notifications:
The Jacksonville Transportation Authority is a public transit service provider governed by requirements of the Federal Transit Administration (FTA) and Florida Department of Transportation (FDOT).
Due to the nature of some work performed at the JTA/JTM some jobs are classified as ‘Safety Sensitive’ and are subject to random testing for drug and alcohol use. All offers for employment are required to undergo pre-employment and possible random drug testing. If test shows a positive result your application for employment will be rejected, or if hired, employment may be terminated.
This job description in no way states or implies that these are the only duties to be performed. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Application Process:
To apply for this vacancy you must create a user account and profile — then apply for the specified job opening. Applications are considered for 90 days. The Jacksonville Transportation Authority is an Equal Opportunity Employer — M/F/D/V.
Preference in appointment is available to eligible veterans, disabled veterans and spouses of disabled veterans. Applicants claiming preference must attach the following applicable forms with their resume at the time application in order to receive the preference.
- DD-214 (Member Form-4 copy)
- FDVA Veterans Preference Certification Form VP-1
- FDVA Certificate of Current Member of Reserve Form VP-2
- FDVA Certification of Unremarried Widow or Widower Form VP-3
It is the responsibility of the applicant to disclose true and accurate information on their account profile and/or resume. Falsification of this information may lead to your disqualification from vacancy consideration and/or termination of employment.
The deadline for internal candidates to submit an application is: 14 Feb 21
For more information, please visit https://www.jtafla.com/about-jta/careers/