Kimberly Williams
Chief Innovation Officer
Houston METRO | Metropolitan Transit Authority of Harris County
Bachelor of Arts, Economics | Howard University
Doctor of Law (JD) | Wayne State University
Years of Professional Experience | 15
Current City | Houston, TX
Hometown | Houston, TX
Favorite Mode of Transportation | Bus
Interests & Hobbies | Travel, Reading
Fun Fact | She’s a total Trekkie!
Please describe your current role within the transportation industry/community.
As a transit agency leader, my role is focused on making sure our team has the resources, best practices and tools to provide optimal service to our customers. Specifically, as the Chief Innovation Officer, I wear the hats of a strategic planner and futurist. I’m constantly looking at ways technology can enhance the riders’ experience to be efficient and convenient, and looking ahead to ensure we remain sustainable and relevant.
How did you get started in your career and what led you to your current role?
It was a leap. I had not considered a career in public transit and was not in the field when I started at Houston METRO. METRO reached out to me because of my management style and ability to work with diverse communities. Skills that were critical as we embarked on a light rail expansion. The program was successful and I continued to advance in different roles within the agency, and to immerse myself in the industry with extensive involvement in APTA and COMTO.
What motivates you as a person and as a professional?
I feel a great sense of purpose in what I do. I grew up taking the bus to school and later to work. And yes, I still take it to work today. (-: I know firsthand what role public transit can play in helping people. I’m motivated when I see people on the bus or train on their way to work or school. We provide a lifeline to so many and I’m proud that I play a part in that.
What’s the most challenging part of your job?
Striving to offer the best services possible while balancing the financial constraints that we face.
What’s the most rewarding part of your job?
Knowing that we provide a vital service to the community