· Must possess strong leadership skills such as critical and strategic thinking, accountability, customer focus, and a team mentality. · Must have a mindset of continuous improvement. · Displays a high degree of emotional intelligence and balanced ego. · Thorough knowledge of public transportation and bus operations systems. Familiarity with scheduling and dispatch software. · Strong knowledge of Duval county street/road systems and familiarity with the effects of adverse weather on street/road conditions. · Ability to retain a working knowledge of all routes, detour routes and adjusting schedules as needed. · An understanding of the need for hazard identification and resolution and a commitment to follow-through on resolution of hazards. · General working knowledge of Dispatching and Radio operations. · Strong knowledge of Microsoft Office products and technology applications. · Skills in planning, scheduling, assigning, monitoring, reviewing, managing and evaluating the work of others. · Strong analytical and problem solving skills. · Must be extremely organized and able to prioritize work assignments. · Ability to communicate effectively both orally and in written form. · Ability to deal effectively with employees at all levels within the organization as well as the public in a tactful manner. · Ability to work together – positively and effectively – with union representatives to resolve complaints and concerns in general, as well as those that may lead to grievances. · Strong interpersonal skills. · Trustworthiness and possessing integrity in dealings with others and conduct of work is essential. · Must maintain a high level of confidentiality. · Ability to effectively guide and oversee the work of union and non-union employees. · Ability to work independently with minimal supervision. · Reliability in exercising good judgement. · Ability to work in a fast paced environment with frequently changing and evolving priorities. · Ability to work shift work for extended periods, and as required, extended business hours including nights, weekends and holidays. · Required to respond to emergencies and major events on a 24/7 basis. · Ability to make formal and/or informal presentations at meetings. |