For information on how to post jobs on our site and have jobs posted in our monthly email please contact (Sponsorship@yptransportation.org).
Many thanks to our Bike Level Sponsor, TripShot, for their generous support!
Solutions Engineer
location Remote
TripShot is looking for a Solutions Engineer, an important part of the technical sales team, to help identify transit challenges in customers’ line of business and to help drive solutions with TripShot’s products and services. The Solutions Engineer position will be client facing and will work with internal teams to share customer pain points, discuss solutions to address their needs, and to steer our Engineering efforts to align with our company vision and market demand.
Job tasks include: work closely with Sales Executives and leadership to lead Technical sales presentations with demos, meet with internal ENG teams to discuss customer feedback and improvements, anticipate customer needs by developing marketing plans, and devising out-of-the-box strategies for reaching customers. The ideal candidate is motivated, ambitious, sales minded, confident, and adept at communicating TripShot’s value proposition.
Requirements:
- Understand and effectively present the TripShot platform and solutions.
- Create and deliver compelling demonstrations of Tripshot products and solutions.
- Educate customers and partners on modern innovative transportation solutions.
- Develop customer relationships and engage effectively.
- Identify and qualify new opportunities, and support technical pre-sales activities to opportunity closure.
- Effectively enable and leverage partners and consultants to help drive sales.
- Create evaluation test plans with customers, and take the lead with your Sales counterpart the evaluation process to a successful conclusion.
- Understand and effectively differentiate from competitive technologies and solutions.
- Understand and be prepared to assist customers through support escalation process.
- Participate in technical communities of interest.
- Technical competence: Understands TripShot products, with a focus on transportation technology solutions; Continuous technical development.
- Agenda setting: Effectively articulates the TripShot value proposition and vision for commuter technology solutions; Effective in identifying problems in customer environments and positioning TripShot solutions; Effectively engages customers at a technical field and technical management levels.
- Professional skills: Effective in customer-facing engagement, and in writing, presentation, and creative problem-solving skills; focused on continued development and experience.
- Attitude: Takes responsibility for own actions; self-motivated; consistently exhibits a positive attitude and demonstrates a ‘whatever-it-takes’ mentality to get things done.
- Teamwork: Works productively with the immediate team and channel partners and can engage with the product, marketing, and other members of the extended team.
- Agenda setting: Effectively articulates the TripShot value proposition and vision for commuter technology solutions; Effective in identifying problems in customer environments and positioning TripShot solutions; Effectively engages customers at a technical field and technical management levels.
- Extensive domestic travel within the territory is required, and international travel may be required as necessary.
Qualifications:
- BSCS or equivalent and 6+ years of experience as an SE or Systems Integrator.
- Demonstrable experience with software technology.
- Ideal candidates will have prior transportation experience, industry knowledge of innovation and software technology trends.
- Knowledge of competitive solutions and selling strategies.
- Experience selling, demonstrating, installing and/or troubleshooting transportation technology products.
- Candidates should have practical experience working in an agile software technology company
- Solid communication (written and verbal) and presentation skills, both internally and externally.
- Strong problem-solving skills, ability to analyze complex multivariate problems and use a systematic approach to gain quick resolution, often under duress.
- Mature and effective organizational and time-management skills.
- A zest for continuous self-improvement and learning to maintain current technical knowledge.
TripShot is committed to equal employment opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
Apply by submitting your resume to jobs@tripshot.com
Customer Success Manager
Location Remote
TripShot moves people – offering a complete transportation platform for Public/Private Agencies offering Fixed Routes, On Demand, Payment Services, and Vanpool/Carpool/Bike, all under one platform. TripShot provides a solution that no other company is offering in the market today. TripShot continues to be the market leader for Private commute transportation and is looking at expanding that success in the Public space.
The Customer Success Manager plays a key role within the organization acting as a representative and ambassador to promote positive internal and external relationships for the benefit of the company. The Customer Success Manager serves as the lead point of contact for any and all matters related to driving overall customer satisfaction of their accounts to include; proactive engagement in transportation planning efforts, expand customer accounts, increase customer retention, solve customer issues and more.
The ideal Customer Success Manager will proactively engage with customers, maximize value and create strategies to grow TripShot’s customer base. The Customer Success Manager will uphold the TripShot brand by providing excellent customer service to our customers, building relationships based on trust and responsiveness, and hands-on work to provide timely and effective support to the overall operations.
Job Responsibilities Include:
- Understand the TripShot platform and product vision/roadmap to help our clients understand the power of TripShot, uphold the TripShot brand and anticipate market needs.
- Have intimate knowledge of our clients’ needs and TripShot’s value proposition.
- Oversee a portfolio of assigned customers, serving as lead point of contact for any and all matters.
- Build and maintain strong, long-lasting customer relationships.
- Oversee and react appropriately to Tier 1 and 2 support to customer operation needs while developing solutions to proactively alleviate other customers from having similar issues.
- Strategically identify new business opportunities among existing customers.
- Continuously and proactively stay engaged with customer operations to gain in depth knowledge to identify potential challenges and recommend solutions.
- Liaise cross-functional internal teams to improve the entire customer experience, bringing in Sales, Support, Product and Executives as necessary.
- Review and analyze customer product improvement requests to validate the request before submitting to Product and Engineering teams in GitLab.
- Manage customer expectations and Product timelines related to bug fixes and feature requests.
- Understand and adhere to contractual scope of work and service level agreements.
- Attend and participate in client meetings – weekly check ins, release review meetings and Quarterly Business Reviews.
- Utilize metrics, reports and dashboards to stay informed as well as share relevant and useful data with the customer.
- Update and engage internal teams in real time on any urgent or business impacting manners but otherwise provide weekly status reports as appropriate.
- Coordinate with team members working on the same account to ensure consistent service.
- Track and route problems and requests and document resolutions in Sales Cloud.
- Inform leadership of recurring problems and share best practices with fellow Customer Success Managers.
- Identify and analyze issues, patterns and trends in customer requests and product performance.
- Manage projects within client relationships, working to carry out client goals while meeting TripShot goals/roadmaps.
- Stay current with product and system information, changes and updates.
- Own and maintain customer Salesforce record, Google Drive folder and other associated customer information.
- Some travel may be required.
Qualifications:
- Must be customer focused.
- Have a “make it happen” mentality – maintain a positive attitude and willingness to roll up sleeves and dig deep to achieve goals.
- Strong understanding and curiosity of TripShot’s platform and competitive landscape.
- Be able to think creatively and develop out-of-the-box ideas to overcome challenges and objections.
- Demonstrate experience managing large customers and prioritizing workflow accordingly.
- Must possess the ability to deliver business value to the account and build on strong client relationships.
- Able to communicate clearly with excellent written, verbal and interpersonal communications skills.
- Flexible and able to multitask; can work in an ambiguous, fast-moving environment, while driving towards clarity and solutions.
- Demonstrates resourcefulness.
- Strong problem analysis and problem solving skills – comfortable asking questions to determine nature of problem.
- Able to take initiative.
- Attention to detail and accuracy.
- Minimum of 5 years relevant experience.
- Strong communication, presentation and client management skills.
- Ability to manage multiple, competing priorities simultaneously.
- Passion for TripShot and what we are trying to achieve in sustainable transportation.
- Experience with Salesforce Service Cloud and GitLab is desired.
TripShot is committed to equal employment opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
Apply by submitting your resume to jobs@tripshot.com
Mobile Application Developer
location Remote
TripShot is on a mission to improve mobility technology for people and organizations across the globe. We’re building the next iteration of our successful transportation solutions for employers, cities, and universities, and we need your help.
The successful candidate will be a strong individual contributor capable of working remotely with geographically distributed team members, who loves an entrepreneurial environment and likes to have fun. Project implementation requires a professional who can be diplomatic, driven, and decisive in nature as they work throughout all levels of TripShot and our customers’ organizations.
Requirements:
- Significant contributions to one or more mobile apps currently on the Play Store and/or App Store.
- Top communication skills. Know how to make a case for your ideas and support it with facts, data, and good reason.
- Deep and wide experience with Android and/or iOS development tools and Java and/or Objective-C.
- Highly motivated with excellent personal time management. You will be working from home.
- Excellent analytical skills. Our roadmap is full of interesting problems requiring non-trivial design.
- Must be eligible to work in the US.
TripShot is committed to equal employment opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
Apply by submitting your resume to jobs@tripshot.com
Haskell : Backend & Web App Developer
location Remote
TripShot is on a mission to improve mobility technology for people and organizations across the globe. We’re building the next iteration of our successful transportation solutions for employers, cities, and universities, and we need your help.
TripShot engineering is all-in with static typing. Backend services are written in Haskell which is not only fun, but gives us an edge over the competition with greater productivity and lower defect rate. All web front-end applications are developed in GWT, in our opinion the most mature of the “static language to javascript” compilers.
We are seeking an experienced Haskell developer who is not afraid to speak up, enjoys solving hard problems, and *gets it done*. Bonus if you have a passion for transit, map technology, and replacing cars with green alternatives. This role includes about 1/4 time working on the front-end as well, so web experience is preferred but not necessary.
Requirements:
- Haskell experience is an absolute requirement. Personal projects are fine if they can be shared with us.
- Working knowledge of HTML, CSS, and Java preferred. It’s not necessary to have worked with GWT before, but that would be a bonus.
- Highly motivated individual with excellent personal time management skills. You will be working from home.
- Excellent analytical skills. Our roadmap is full of interesting problems requiring non-trivial algorithm design.
- Must be eligible to work in the US.
TripShot is committed to equal employment opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
Apply by submitting your resume to jobs@tripshot.com