For information on how to post jobs on our site and have jobs posted in our monthly email please contact (Sponsorship@yptransportation.org).
Many thanks to our Bike Level Sponsor, Masabi, for their generous support!
Account Manager
- Boston
- Full-time
- ID: AMC-2
DESCRIPTION
About Us
At Masabi, we are helping to make cities better places to live, work and visit, by enabling seamless, frictionless journeys on public transport systems. We are a SaaS company, developing a ticketing (fare payments) platform that allows people to buy and present tickets for public transport on their mobile phones or travel simply by tapping a bank card.
We believe that fare payment systems that remove the complexity of riding on public transit are an essential tool for agencies and that this technology should be available to every passenger and every transit agency around the globe, without prohibitive costs or taking years to deliver, helping people move seamlessly from A to B.
Our Justride platform has been named Ticketing Technology of the Year 2019/2020 and is deployed in over 100 locations around the world, including New York, London, Boston, Las Vegas, Valencia, The Hague, Los Angeles, Sydney and many more. With an exciting industry-first mobile ticketing SDK, we are partnering with companies like Uber, Lyft, Transit, Moovit and many more to enable the purchase of public transport tickets within popular mobility applications.
Masabi has offices in London, New York, Denver and Cluj, and investors include Mastercard, Shell and Keolis.
Come join us on this exciting ride as we build the transit technology ecosystem of tomorrow.
The Role:
Masabi is looking for Account Managers, ideally based on the East Coast, to join our Global Services Delivery team, supporting strategic transit organizations with their long term adoption and retention of our SaaS ticketing solutions, and leading them through a growth journey from mobile-first to Account-Based Ticketing and Full Fare Collection models, and cEMV.
Responsibilities:
The role is split into three parts:
Client Management
- Owning the contract lifecycle with some of the worlds leading transportation organizations, who turn to Masabi to innovate their fare payment solutions and advise them on the change management programs that come along with this innovation.
- Understand an agency’s strategic objectives and integrate Masabi into its vision and programs
- Building and maintaining executive relationships, while acting as the key interface between the client and Masabi.
- Creating strong relationships at all levels and helping clients maximize Masabi’s scalable technology benefits through the expansion of mobile ticket availability, increasing adoption and taking clients on a development journey towards Full Fare Collection.
- Translating complex technology solutions to clients using their own business language in a way that resonates with their business strategy
- You will define and manage a successful account management plan through regular health checkpoints and metrics such as adoption rate, revenue growth, mobile ticketing analytics and trends.
- You will conduct internal reviews with Masabi stakeholders; product, engineering, marketing, R&D and services delivery to present the customer voice and view on product quality and functionality, technology direction and strategic roadmap decisions.
Business Development
- Developing programs and outreach initiatives to maintain Masabi’s existing relationships within transit agencies, and devise account strategies to grow the footprint of Masabi.
- Identifying new areas for business and growth with existing product initiatives.
- You will lead the negotiation of commercial and legal terms to cover contract extensions, upsells or revised business strategies and assist clients with developing marketing and launch plans.
Product Expansion
- You will create product review cycles with your clients, helping them to understand Masabi’s product direction and technology roadmap, determine the product value to their user base and agree on how to best implement these during the contract term.
- Involved with developing channels for product feedback, development and expansion – managing the process with Product Management and eliciting feedback to access the voice of the customer.
- Maintain a deep product knowledge, act as the product expert for the client and support your accounts with customer education, workshops, presentations and training, while working closely with Product Managers to communicate new features and functionality.
About you:
- Solid experience in account management, with past proven success in account retention and upsell, ideally in a SaaS type of company.
- Able to explain complex technical solutions to clients in a way that resonates with their business strategy.
- Are highly persistent and able to find creative ways of delivering value to clients.
- A high degree of EQ, drive and resilience.
- An excellent communicator, comfortable operating at executive and senior management levels.
- Enjoy working with customers and always striving to provide service excellence.
- Familiarity with mobile applications and an interest in technology.
- Open to traveling to client sites when safe to do so.
- Have methodical business planning skills and are able to identify commercial trends.
- Passionate about the future of transportation, mobility and cities, and are looking to make a difference in building the transportation technology ecosystem of tomorrow.
Great if you have…
- Experience with business development and contract management.
- Experience/knowledge of product definition or having worked in a product-based organization.
- Knowledge or experience of the rail/transportation industry.
- Engineering
- Boston
- ID: SLO-2
DESCRIPTION
About Masabi:
At Masabi, we are helping to make cities better places to live, work and visit, by enabling seamless, frictionless journeys on public transport systems. We are a SaaS company, developing a ticketing (fare payments) platform that allows people to buy and present tickets for public transport on their mobile phones or travel simply by tapping a bank card.
We believe that fare payment systems which remove the complexity of riding on public transit are an essential tool for agencies and that this technology should be available to every passenger and every transit agency around the globe, without prohibitive costs or taking years to deliver, helping people move seamlessly from A to B.
Our Justride platform has been named Ticketing Technology of the Year 2019/2020 and is deployed in over 100 locations around the world, including New York, London, Boston, Las Vegas, Valencia, The Hague, Los Angeles, Sydney and many more. With an exciting industry-first mobile ticketing SDK, we are partnering with companies like Uber, Lyft, Transit, Moovit and many more to enable the purchase of public transport tickets within leading mobility applications.
Masabi has offices in London, New York, Denver and Cluj, and investors include Mastercard, Shell and Keolis.
Come join us on this exciting ride as we build the transit technology ecosystem of tomorrow.
The Role:
While our engineering teams build new features for our platform, our Brand Management team are responsible for the on-boarding, customisation and maintenance of each instance of our platform for our clients. You will be part of the Brand Management team, working closely with our Project Managers, Account Managers and Engineering teams to manage all apps released by Masabi.
About you:
● A team player with great organisation and communication skills.
● A technical background of some kind and a desire to work in Technology.
● A great eye for detail.
● Good with people and build relationships easily.
● Fluent in English and Spanish (French and Italian would be beneficial but not necessary).
Main Responsibilities:
● Being the expert on configuration and making sure you have the information you need to complete the roll out of a new client/brand.
● Brand Maintenance (price changes, new products on sale, rolling out new features).
● Content management (Updating client specific text and localisations).
● Building and releasing apps through iTunes Connect and Google Play stores.
● Configuring third-party web tools (like Google Analytics, appfigures, appbot).
● Smoke testing of mobile and web UIs.
● Creating standard processes, checklists and documentation for repeatable tasks.
What skills and tools will you learn and use?
● Database & SQL Scripting.
● Source Control (Git).
● Build and Deploy scripts and tools (Bamboo)
● Html, CSS, Javascript and a little Java.
● Quality Assurance.
- Services
- Boston
DESCRIPTION
About Masabi:
At Masabi, we are helping to make cities better places to live, work and visit, by enabling seamless, frictionless journeys on public transport systems. We are a SaaS company, developing a ticketing (fare payments) platform that allows people to buy and present tickets for public transport on their mobile phones or travel simply by tapping a bank card.
We believe a new fare payments system allowing passengers to just tap and ride, without needing to buy a ticket or understand fares, should be available to every passenger and every transit agency around the globe, without prohibitive costs or taking years to deliver, helping people move seamlessly from A to B.
Our Justride platform has been named Ticketing Technology of the Year 2019/2020 and is deployed in over 100 locations around the world, including New York, London, Boston, Las Vegas, Bucharest, Valencia, The Hague, Los Angeles, Sydney, and many more. With an exciting industry-first mobile ticketing SDK, we are partnering with companies like Uber, Lyft, Transit, Moovit and many more to enable the purchase of public transport tickets within leading mobility applications.
Masabi has offices in London, New York, Denver and Cluj, and investors include Mastercard, Shell and Keolis.
Come join us on this exciting ride as we build the transit technology ecosystem of tomorrow.
The role:
In this role, you will bring your experience in front-line technical support to leading transportation agencies in major cities in North America, Europe, Japan and Australia, as well as technical support to Masabi’s industry-leading technology partners, as you maintain high levels of customer satisfaction with our mobile ticketing platform.
As an experienced technical support engineer, you will have the opportunity to display and test your technical experience and problem-solving skills each day handling incoming support and incident management questions, and liaising with product management and product engineering to close out support issues quickly and by established performance standards.
The profile of fare payment solutions to commuters and riders worldwide is a real-time experience and our agencies expect high levels of product knowledge, astute customer handling, attention to detail and perseverance. In return, you will work in a high-paced environment, testing and growing your understanding of mobile applications each day, working side by side with engineering and development teams, and acting as a front-line ambassador for the Masabi Services team.
Responsibilities:
- Acting as the front-line contact for 1st line & 2nd line inbound requests submitted by phone, email and live chat
- Responding to requests for assistance in a timely manner; gather technical troubleshooting data to facilitate issue resolution, and assisting product managers and developers in identifying potential resolutions
- Coordinating customer calls and progress reports. Create incident management reports and monitoring of metrics against agreed performance timelines
- Managing the resolution of technical and non-technical issues in a professional, courteous manner
- Troubleshooting a broad range of technical issues on our proprietary Justride platform and our scanning hardware and software
- Assisting in customer configuration and setups for special ticketing events and programs
- Be part of an initial launch team for testing and quality assurance; perform basic setup and configuration management and liaise with internal delivery teams.
- Performing training services of our applications and systems via video-conferencing and in-person
- Creating knowledge and technical reference materials based upon inbound, real-world scenarios; maintain incident management solution reference materials and online FAQs & tutorials
- Developing and maintaining a full understanding of all Masabi’s product capabilities and user scenarios where our products are deployed
- Participating in on-call rotation as required during critical launch and go-live periods
About you:
- A few years in enterprise software support in a client-facing role
- Comfortable with end-user applications and familiarity with smart-phone devices
- Ability to work independently and collaboratively as needed
- Excellent investigative and debugging skills
- Excellent problem-solving skills, verbal and written communication skills, ability to work under strict deadlines and interact with customers of varying experience levels
- Experience in customer service applications (Salesforce, Zendesk)
- Demonstrated ability to research and resolve problems using a variety of tools
- BA/BS degree required (or equivalent technical certifications)
Great if you have:
- Exposure to relational databases (SQL Server, Oracle, MySQL)
- Exposure to web services/web technology (HTML, CSS, XML, JSON)
- Knowledge of Tableau
- Fluency in Spanish or French would be a big plus
- Transit experience would be advantageous
- Denver
- ID: AMC-2
DESCRIPTION
About Us
At Masabi, we are helping to make cities better places to live, work and visit, by enabling seamless, frictionless journeys on public transport systems. We are a SaaS company, developing a ticketing (fare payments) platform that allows people to buy and present tickets for public transport on their mobile phones or travel simply by tapping a bank card.
We believe that fare payment systems which remove the complexity of riding on public transit are an essential tool for agencies and that this technology should be available to every passenger and every transit agency around the globe, without prohibitive costs or taking years to deliver, helping people move seamlessly from A to B.
Our Justride platform has been named Ticketing Technology of the Year 2019/2020 and is deployed in over 100 locations around the world, including New York, London, Boston, Las Vegas, Valencia, The Hague, Los Angeles, Sydney and many more. With an exciting industry-first mobile ticketing SDK, we are partnering with companies like Uber, Lyft, Transit, Moovit and many more to enable the purchase of public transport tickets within popular mobility applications.
Masabi has offices in London, New York, Denver and Cluj, and investors include Mastercard, Shell and Keolis.
Come join us on this exciting ride as we build the transit technology ecosystem of tomorrow.
The Role:
Masabi is looking for Account Managers, ideally based on the East Coast, to join our Global Services Delivery team, supporting strategic transit organizations with their long term adoption and retention of our SaaS ticketing solutions, and leading them through a growth journey from mobile-first to Account-Based Ticketing and Full Fare Collection models, and cEMV.
Responsibilities:
The role is split into three parts:
Client Management
- Owning the contract lifecycle with some of the worlds leading transportation organization, who turn to Masabi to innovate their fare payment solutions and advise them on the change management programs that come along with this innovation.
- Understand an agency’s strategic objectives and integrate Masabi into their vision and programs
- Building and maintaining executive relationships, while acting as the key interface between the client and Masabi.
- Creating strong relationships at all levels and helping clients maximise Masabi’s scalable technology benefits through the expansion of mobile ticket availability, increasing adoption and taking clients on a development journey towards Full Fare Collection.
- Translating complex technology solutions to clients using their own business language in a way that resonates with their business strategy
- You will define and manage a successful account management plan through regular health checkpoints and metrics such as adoption rate, revenue growth, mobile ticketing analytics and trends.
- You will conduct internal reviews with Masabi stakeholders; product, engineering, marketing, R&D and services delivery to present the customer voice and view on product quality and functionality, technology direction and strategic roadmap decisions.
Business Development
- Developing programs and outreach initiatives to maintain Masabi’s existing relationships within transit agencies, and devise account strategies to grow the footprint of Masabi.
- Identifying new areas for business and growth with existing product initiatives.
- You will lead the negotiation of commercial and legal terms to cover contract extensions, upsells or revised business strategies and assist clients with developing marketing and launch plans.
Product Expansion
- You will create product review cycles with your clients, helping them to understand Masabi’s product direction and technology roadmap, determine the product value to their user base and agree on how to best implement these during the contract term.
- Involved with developing channels for product feedback, development and expansion – managing the process with Product Management and eliciting feedback to access the voice of the customer.
- Maintain a deep product knowledge, act as the product expert for the client and support your accounts with customer education, workshops, presentations and training, while working closely with Product Managers to communicate new features and functionality.
About you:
- Solid experience in account management, with past proven success in account retention and upsell, ideally in a SaaS type of company.
- Able to explain complex technical solutions to clients in a way that resonates with their business strategy.
- Are highly persistent and able to find creative ways of delivering value to clients.
- A high degree of EQ, drive and resilience.
- An excellent communicator, comfortable operating at executive and senior management levels.
- Enjoy working with customers and always striving to provide service excellence.
- Familiarity with mobile applications and an interest in technology.
- Open to travelling to client sites when safe to do so.
- Have methodical business planning skills and are able to identify commercial trends.
- Passionate about the future of transportation, mobility and cities, and are looking to make a difference in building the transportation technology ecosystem of tomorrow.
Great if you have…
- Experience with contract management.
- Experience/knowledge of product definition or having worked in a product-based organisation.
- Knowledge or experience of the rail/transportation industry.
- Services
- Denver
- ID: PRM-1
DESCRIPTION
About us
At Masabi, we are helping to make cities better places to live, work and visit, by enabling seamless, frictionless journeys on public transport systems. We are a SaaS company, developing a fare collection and ticketing platform that allows commuters to buy and present tickets for public transport on their mobile phones or travel simply by tapping a bank card.
Proving ourselves as true innovators and industry leaders, we launched the Justride SDK – a first for public transit – allowing urban mobility providers, such as journey planners (Transit) and bike and ride-sharing services (Uber), to integrate our market-leading mobile ticketing platform into their applications, connecting services together for a seamless user experience.
Justride is deployed in cities around the globe, including New York, London, Boston, Las Vegas, The Hague, Los Angeles, Sydney and many more with an exciting industry-first SDK deployment with Uber in Denver and Vegas, enabling the purchase of public transport tickets right within the Uber application.
Come join us on this exciting ride as we build the transit technology ecosystem of tomorrow.
The role:
We are looking for an exceptional client-facing technical project manager, with strong project control and negotiation skills, to implement our cloud-based platform at the world’s largest and most vital transit agencies.
In this role, you will be responsible for managing the implementation of full fare, account-based ticketing solutions through their entire lifecycle; from proposal to delivery including all software, hardware (onboard bus validation, gates and handheld devices, smart-card solutions, ticket vending machines, retail channels), integration points (SDK and Mobility as a Service partners) through to final launch planning and assisting in long-term adoption strategies. This is a key senior-level role which will rely on key relationship skills together with exceptional project delivery experience.
On a project by project basis, you will get to lead a team of Masabi service personnel (program managers, account managers, technical consultants, support and hardware teams) in a team-oriented approach to project delivery, leveraging skills and assets across the service team and company matrixed teams. As Masabi continues to change the way that agencies think about purchasing and deploying fare payment solutions, your role will encompass many first for the company and the markets we serve.
As our project manager, you will have a strong ability in using consultative approaches on how agencies should implement full fare collection strategies: adoption management; including change management, technical migration, technical integration, building awareness, managing an integrated environment of software, hardware, and payments, as well as partner management and operations control. You will be a dynamic member of the Global Services team acting as a change agent for agencies worldwide.
This role will be an opportunity to work with the most innovative minds in public transportation and change the experience of transportation users throughout the designated region.
Responsibilities:
- Build customer and stakeholder relationship at all levels of a complex transportation agency
- Lead agencies at all levels through the deployment of full-fare collection, fare payments and MaaS (Mobility-as-a-Service) solutions
- Create and manage delivery schedules
- Negotiate critical roadmap requirements with internal teams
- Manage complex projects and relationships at the most senior levels
- Work with business development and account managers to scope requirements, define feasibility and cost estimation for new or existing opportunities
- Lead status meetings, steering committees, to represent the agency voice and negotiate strongly for the agency on timelines, requirements, customisation, integration and enhancements
- Assess project and executive risk to implement controls, communication and risk management strategies
We’ll be looking for some of the following experience:
- Strong experience in project management or development methodology; Agile, PMP, PMBOK or Prince2
- Several years of experience of the full project lifecycle, from bid to delivery
- Ability to manage multiple projects in parallel
- Understanding of full fare collection/MaaS in either B2B or B2C; development, payment processing, and credit card transactions
- Delivery management in a complex, technical discipline with a configuration component and SaaS delivery methodology
- Knowledge of proven interest in transit or smart-city applications
- Not just a task manager; but a true business manager who can be creative, entrepreneurial and enjoys dealing with the gray-zones
- Exceptional business analyst background
- Proficiency with Microsoft or Google presentation, documents, or spreadsheets, project management solutions (MS Project, Gantt, Smartsheets, etc)
- Collaborative, team player who believes in creating strong internal dynamics
- Willingness to travel
- Services
- Denver
DESCRIPTION
About Masabi:
At Masabi, we are helping to make cities better places to live, work and visit, by enabling seamless, frictionless journeys on public transport systems. We are a SaaS company, developing a ticketing (fare payments) platform that allows people to buy and present tickets for public transport on their mobile phones or travel simply by tapping a bank card.
We believe a new fare payments system allowing passengers to just tap and ride, without needing to buy a ticket or understand fares, should be available to every passenger and every transit agency around the globe, without prohibitive costs or taking years to deliver, helping people move seamlessly from A to B.
Our Justride platform has been named Ticketing Technology of the Year 2019/2020 and is deployed in over 100 locations around the world, including New York, London, Boston, Las Vegas, Bucharest, Valencia, The Hague, Los Angeles, Sydney, and many more. With an exciting industry-first mobile ticketing SDK, we are partnering with companies like Uber, Lyft, Transit, Moovit and many more to enable the purchase of public transport tickets within leading mobility applications.
Masabi has offices in London, New York, Denver and Cluj, and investors include Mastercard, Shell and Keolis.
Come join us on this exciting ride as we build the transit technology ecosystem of tomorrow.
The role:
In this role, you will bring your experience in front-line technical support to leading transportation agencies in major cities in North America, Europe, Japan and Australia, as well as technical support to Masabi’s industry-leading technology partners, as you maintain high levels of customer satisfaction with our mobile ticketing platform.
As an experienced technical support engineer, you will have the opportunity to display and test your technical experience and problem-solving skills each day handling incoming support and incident management questions, and liaising with product management and product engineering to close out support issues quickly and by established performance standards.
The profile of fare payment solutions to commuters and riders worldwide is a real-time experience and our agencies expect high levels of product knowledge, astute customer handling, attention to detail and perseverance. In return, you will work in a high-paced environment, testing and growing your understanding of mobile applications each day, working side by side with engineering and development teams, and acting as a front-line ambassador for the Masabi Services team.
Responsibilities:
- Acting as the front-line contact for 1st line & 2nd line inbound requests submitted by phone, email and live chat
- Responding to requests for assistance in a timely manner; gather technical troubleshooting data to facilitate issue resolution, and assisting product managers and developers in identifying potential resolutions
- Coordinating customer calls and progress reports. Create incident management reports and monitoring of metrics against agreed performance timelines
- Managing the resolution of technical and non-technical issues in a professional, courteous manner
- Troubleshooting a broad range of technical issues on our proprietary Justride platform and our scanning hardware and software
- Assisting in customer configuration and setups for special ticketing events and programs
- Be part of an initial launch team for testing and quality assurance; perform basic setup and configuration management and liaise with internal delivery teams.
- Performing training services of our applications and systems via video-conferencing and in-person
- Creating knowledge and technical reference materials based upon inbound, real-world scenarios; maintain incident management solution reference materials and online FAQs & tutorials
- Developing and maintaining a full understanding of all Masabi’s product capabilities and user scenarios where our products are deployed
- Participating in on-call rotation as required during critical launch and go-live periods
About you:
- A few years in enterprise software support in a client-facing role
- Comfortable with end-user applications and familiarity with smart-phone devices
- Ability to work independently and collaboratively as needed
- Excellent investigative and debugging skills
- Excellent problem-solving skills, verbal and written communication skills, ability to work under strict deadlines and interact with customers of varying experience levels
- Experience in customer service applications (Salesforce, Zendesk)
- Demonstrated ability to research and resolve problems using a variety of tools
- BA/BS degree required (or equivalent technical certifications)
Great if you have:
- Exposure to relational databases (SQL Server, Oracle, MySQL)
- Exposure to web services/web technology (HTML, CSS, XML, JSON)
- Knowledge of Tableau
- Fluency in Spanish or French would be a big plus
- Transit experience would be advantageous
- New York
DESCRIPTION
About Us
At Masabi, we are helping to make cities better places to live, work and visit, by enabling seamless, frictionless journeys on public transport systems. We are a SaaS company, developing a ticketing (fare payments) platform that allows people to buy and present tickets for public transport on their mobile phones or travel simply by tapping a bank card.
We believe that fare payment systems which remove the complexity of riding on public transit are an essential tool for agencies and that this technology should be available to every passenger and every transit agency around the globe, without prohibitive costs or taking years to deliver, helping people move seamlessly from A to B.
Our Justride platform has been named Ticketing Technology of the Year 2019/2020 and is deployed in over 100 locations around the world, including New York, London, Boston, Las Vegas, Valencia, The Hague, Los Angeles, Sydney and many more. With an exciting industry-first mobile ticketing SDK, we are partnering with companies like Uber, Lyft, Transit, Moovit and many more to enable the purchase of public transport tickets within popular mobility applications.
Masabi has offices in London, New York, Denver and Cluj, and investors include Mastercard, Shell and Keolis.
Come join us on this exciting ride as we build the transit technology ecosystem of tomorrow.
The Role:
Masabi is looking for Account Managers, ideally based on the East Coast, to join our Global Services Delivery team, supporting strategic transit organizations with their long term adoption and retention of our SaaS ticketing solutions, and leading them through a growth journey from mobile-first to Account-Based Ticketing and Full Fare Collection models, and cEMV.
Responsibilities:
The role is split into three parts:
Client Management
- Owning the contract lifecycle with some of the worlds leading transportation organization, who turn to Masabi to innovate their fare payment solutions and advise them on the change management programs that come along with this innovation.
- Understand an agency’s strategic objectives and integrate Masabi into their vision and programs
- Building and maintaining executive relationships, while acting as the key interface between the client and Masabi.
- Creating strong relationships at all levels and helping clients maximise Masabi’s scalable technology benefits through the expansion of mobile ticket availability, increasing adoption and taking clients on a development journey towards Full Fare Collection.
- Translating complex technology solutions to clients using their own business language in a way that resonates with their business strategy
- You will define and manage a successful account management plan through regular health checkpoints and metrics such as adoption rate, revenue growth, mobile ticketing analytics and trends.
- You will conduct internal reviews with Masabi stakeholders; product, engineering, marketing, R&D and services delivery to present the customer voice and view on product quality and functionality, technology direction and strategic roadmap decisions.
Business Development
- Developing programs and outreach initiatives to maintain Masabi’s existing relationships within transit agencies, and devise account strategies to grow the footprint of Masabi.
- Identifying new areas for business and growth with existing product initiatives.
- You will lead the negotiation of commercial and legal terms to cover contract extensions, upsells or revised business strategies and assist clients with developing marketing and launch plans.
Product Expansion
- You will create product review cycles with your clients, helping them to understand Masabi’s product direction and technology roadmap, determine the product value to their user base and agree on how to best implement these during the contract term.
- Involved with developing channels for product feedback, development and expansion – managing the process with Product Management and eliciting feedback to access the voice of the customer.
- Maintain a deep product knowledge, act as the product expert for the client and support your accounts with customer education, workshops, presentations and training, while working closely with Product Managers to communicate new features and functionality.
About you:
- Solid experience in account management, with past proven success in account retention and upsell, ideally in a SaaS type of company.
- Able to explain complex technical solutions to clients in a way that resonates with their business strategy.
- Are highly persistent and able to find creative ways of delivering value to clients.
- A high degree of EQ, drive and resilience.
- An excellent communicator, comfortable operating at executive and senior management levels.
- Enjoy working with customers and always striving to provide service excellence.
- Familiarity with mobile applications and an interest in technology.
- Open to travelling to client sites when safe to do so.
- Have methodical business planning skills and are able to identify commercial trends.
- Passionate about the future of transportation, mobility and cities, and are looking to make a difference in building the transportation technology ecosystem of tomorrow.
Great if you have…
- Experience with business development and contract management.
- Experience/knowledge of product definition or having worked in a product-based organisation.
- Knowledge or experience of the rail/transportation industry.
- Engineering
- New York
DESCRIPTION
About Masabi:
At Masabi, we are helping to make cities better places to live, work and visit, by enabling seamless, frictionless journeys on public transport systems. We are a SaaS company, developing a ticketing (fare payments) platform that allows people to buy and present tickets for public transport on their mobile phones or travel simply by tapping a bank card.
We believe that fare payment systems which remove the complexity of riding on public transit are an essential tool for agencies and that this technology should be available to every passenger and every transit agency around the globe, without prohibitive costs or taking years to deliver, helping people move seamlessly from A to B.
Our Justride platform has been named Ticketing Technology of the Year 2019/2020 and is deployed in over 100 locations around the world, including New York, London, Boston, Las Vegas, Valencia, The Hague, Los Angeles, Sydney and many more. With an exciting industry-first mobile ticketing SDK, we are partnering with companies like Uber, Lyft, Transit, Moovit and many more to enable the purchase of public transport tickets within leading mobility applications.
Masabi has offices in London, New York, Denver and Cluj, and investors include Mastercard, Shell and Keolis.
Come join us on this exciting ride as we build the transit technology ecosystem of tomorrow.
The Role:
While our engineering teams build new features for our platform, our Brand Management team are responsible for the on-boarding, customisation and maintenance of each instance of our platform for our clients. You will be part of the Brand Management team, working closely with our Project Managers, Account Managers and Engineering teams to manage all apps released by Masabi.
About you:
● A team player with great organisation and communication skills.
● A technical background of some kind and a desire to work in Technology.
● A great eye for detail.
● Good with people and build relationships easily.
● Fluent in English and Spanish (French and Italian would be beneficial but not necessary).
Main Responsibilities:
● Being the expert on configuration and making sure you have the information you need to complete the roll out of a new client/brand.
● Brand Maintenance (price changes, new products on sale, rolling out new features).
● Content management (Updating client specific text and localisations).
● Building and releasing apps through iTunes Connect and Google Play stores.
● Configuring third-party web tools (like Google Analytics, appfigures, appbot).
● Smoke testing of mobile and web UIs.
● Creating standard processes, checklists and documentation for repeatable tasks.
What skills and tools will you learn and use?
● Database & SQL Scripting.
● Source Control (Git).
● Build and Deploy scripts and tools (Bamboo)
● Html, CSS, Javascript and a little Java.
● Quality Assurance.
- Seattle
- ID: AMC-2
DESCRIPTION
About Us
At Masabi, we are helping to make cities better places to live, work and visit, by enabling seamless, frictionless journeys on public transport systems. We are a SaaS company, developing a ticketing (fare payments) platform that allows people to buy and present tickets for public transport on their mobile phones or travel simply by tapping a bank card.
We believe that fare payment systems which remove the complexity of riding on public transit are an essential tool for agencies and that this technology should be available to every passenger and every transit agency around the globe, without prohibitive costs or taking years to deliver, helping people move seamlessly from A to B.
Our Justride platform has been named Ticketing Technology of the Year 2019/2020 and is deployed in over 100 locations around the world, including New York, London, Boston, Las Vegas, Valencia, The Hague, Los Angeles, Sydney and many more. With an exciting industry-first mobile ticketing SDK, we are partnering with companies like Uber, Lyft, Transit, Moovit and many more to enable the purchase of public transport tickets within popular mobility applications.
Masabi has offices in London, New York, Denver and Cluj, and investors include Mastercard, Shell and Keolis.
Come join us on this exciting ride as we build the transit technology ecosystem of tomorrow.
The Role:
Masabi is looking for Account Managers, ideally based on the East Coast, to join our Global Services Delivery team, supporting strategic transit organizations with their long term adoption and retention of our SaaS ticketing solutions, and leading them through a growth journey from mobile-first to Account-Based Ticketing and Full Fare Collection models, and cEMV.
Responsibilities:
The role is split into three parts:
Client Management
- Owning the contract lifecycle with some of the worlds leading transportation organization, who turn to Masabi to innovate their fare payment solutions and advise them on the change management programs that come along with this innovation.
- Understand an agency’s strategic objectives and integrate Masabi into their vision and programs
- Building and maintaining executive relationships, while acting as the key interface between the client and Masabi.
- Creating strong relationships at all levels and helping clients maximise Masabi’s scalable technology benefits through the expansion of mobile ticket availability, increasing adoption and taking clients on a development journey towards Full Fare Collection.
- Translating complex technology solutions to clients using their own business language in a way that resonates with their business strategy
- You will define and manage a successful account management plan through regular health checkpoints and metrics such as adoption rate, revenue growth, mobile ticketing analytics and trends.
- You will conduct internal reviews with Masabi stakeholders; product, engineering, marketing, R&D and services delivery to present the customer voice and view on product quality and functionality, technology direction and strategic roadmap decisions.
Business Development
- Developing programs and outreach initiatives to maintain Masabi’s existing relationships within transit agencies, and devise account strategies to grow the footprint of Masabi.
- Identifying new areas for business and growth with existing product initiatives.
- You will lead the negotiation of commercial and legal terms to cover contract extensions, upsells or revised business strategies and assist clients with developing marketing and launch plans.
Product Expansion
- You will create product review cycles with your clients, helping them to understand Masabi’s product direction and technology roadmap, determine the product value to their user base and agree on how to best implement these during the contract term.
- Involved with developing channels for product feedback, development and expansion – managing the process with Product Management and eliciting feedback to access the voice of the customer.
- Maintain a deep product knowledge, act as the product expert for the client and support your accounts with customer education, workshops, presentations and training, while working closely with Product Managers to communicate new features and functionality.
About you:
- Solid experience in account management, with past proven success in account retention and upsell, ideally in a SaaS type of company.
- Able to explain complex technical solutions to clients in a way that resonates with their business strategy.
- Are highly persistent and able to find creative ways of delivering value to clients.
- A high degree of EQ, drive and resilience.
- An excellent communicator, comfortable operating at executive and senior management levels.
- Enjoy working with customers and always striving to provide service excellence.
- Familiarity with mobile applications and an interest in technology.
- Open to travelling to client sites when safe to do so.
- Have methodical business planning skills and are able to identify commercial trends.
- Passionate about the future of transportation, mobility and cities, and are looking to make a difference in building the transportation technology ecosystem of tomorrow.
Great if you have…
- Experience with business development and contract management.
- Experience/knowledge of product definition or having worked in a product-based organisation.
- Knowledge or experience of the rail/transportation industry.
Some of our benefits:
- Competitive salary package.
- 20 days of vacation per year (not including public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totaling a whopping 28+ days of vacation.
- Private Healthcare and Life Insurance via Trinet.
- Choice of a workstation.
- $250 per year to spend on your home office.
- Flexibility to work from home whenever you need to and flexible working hours (we are currently operating fully remote due to COVID-19).
- Regular social gatherings with a monthly spending allowance for each employee (when it’s safe, currently used for virtual lunches and events).
- Fun and collaborative environment with a focus on making a difference in the world.
Diversity:
We celebrate multiple approaches and points of view, striving to create an environment where everyone feels empowered to bring their full, authentic selves to work. Whoever you are, just be yourself. We encourage people from underrepresented backgrounds to apply and we don’t discriminate. Also, please notify our team of any preferred pronouns at any point in your application.
Interviewing:
In light of the continued Covid-19 risks, all interviews are expected to take place by phone or video.
Remote working:
As of March 2020, we have temporarily moved to a fully remote model. The remote model will continue until the pandemic is no longer a threat, after which we will implement high degrees of flexibility including fully remote roles. In the meantime, we have adapted our tools and processes to support a productive and collaborative way of working.