July 2021 Jobs: PANYNJ (Multiple)

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Many thanks to our Bike Level Sponsor, Port Authority of New York & New Jersey, for their generous support!

Capital Project Manager, Network Infrastructure

Job ID: 38369
Department: Technology Department
Location: 2 Montgomery Street



The Technology Department delivers effective, sustainable solutions and support to the Port Authority and is knowledgeable, proactive, and responsive to the Port Authority’s current and future technology needs. The mission of the Technology Department is to provide quality and dependable technology services that enable the Agency to achieve its goals and mission.

The Technology Department is seeking a Capital Project Manager – Network Infrastructure to join their team! Under the supervision of the Manager of Network Infrastructure, the Capital Project Manager – Network Infrastructure will support a multi-faceted dynamic network environment; provide subject matter expertise in routing/switching as well as supporting line departments within the agency; possess a strong grasp of various network disciplines including routing/switching wireless and network architectures; support the research of emerging technologies and industry best practices as well as project management life cycle; guide technical project from inception, to completion; and finally, manage ongoing support both internal and with the aid of establish contractors and subject matter experts.

  • Plan, design and handle the installation of all network types (LAN/MAN/WAN), including the recommendation of system software and hardware
  • Capture requirements, analyze technical networking issues and develop options and recommendations
  • Procure networking hardware and software
  • Review and audit security policies, firewall policies and when necessary to ensure compliance and inclusion of newly adopted technologies
  • Research, analyze, plan and develop hardware and software requirements
  • Lead project management activities for new system requirements, RFP responses, and new technology deployments
  • Create and update network diagrams in MS Visio, and document processes/procedures
  • Collaborate with line departments, end users, partners, and associates to resolve complex issues


Candidates must present the following qualifications to be considered eligible for this position:

  • 3-5+ years Cisco Network Engineering experience with routers, switches, LAN, WAN and dynamic routing protocols (BFD, CFM, BGP, OSPF, IS-IS, MPBGP, MPLS, VPLS, BGP/MPLS)
  • Must have network “hands on” technical experience (LAN/WAN)
  • Strong understanding of networking concepts (VPN, subnetting, ACLs, VLANs, etc.)


Ideal candidates will present the following profile:

  • Experience with troubleshooting tools such as Wireshark and TCP Dump
  • Understanding of wireless technologies, data security and unified voice/video communication
  • Current CCNA/CCNP certification or CCIE highly preferred
  • Experience with Cisco Unified Wireless deployments
  • Knowledge of fiber systems utilizing CWDM/DWDM Technologies
  • Knowledge of structured cable system design and implementations (IEEE Cat 6, single/multimode fiber, etc.)
  • Commitment to continuous learning of new technologies
  • Ability to prioritize project tasks along with good time management skills
  • Ability to participate as part of a high-performing team
  • Proficient in Word/Excel/Visio
  • Excellent communication skills (verbal & written) along with strong interpersonal skills and ability to work independently
  • Willing to learn new technologies and security protocols and able to adapt to new challenges as they arise; address complex technical support issues and maintain focus during busy times
  • Excellent analytical and problem-solving skills

Principal Operations Planning Analyst

Job ID: 38473
Department: Rail Transit
Location: PATH



Port Authority Trans-Hudson (PATH) is seeking a Principal Operations Planning Analyst to work in it’s front office. Reporting to the Deputy Director, Operations, PATH, the selected candidate will be responsible for identifying opportunities to improve PATH system performance through enhanced reliability analysis data-based decision-making, as well as tracking, reporting, and supporting all operations improvements and initiatives introduced by the Director’s Office. The candidate will be responsible for:

Operations and Financial Analysis

  • Responsible for data visualization of operational metrics, i.e., presenting operational insight and information in a compelling and easy-to-follow manner
  • Perform quantitative and qualitative analysis of daily operational reports, logs, and databases at daily, monthly and quarterly intervals.
  • Aggregate disparate reports from divisions and recommend operational changes and efficiencies based       on substantive operational analyses of those reports.
  • Advise the Deputy Director on enhancing data-driven decision-making across   PATH operations, including labor analyses and daily work order tracking.
  • Advise and assist divisional Superintendents to create/maintain/analyze comprehensive database including material ordering, usage, and work hours.
  • Work with each operational division to maximize efficiencies based on data collection and analysis.
  • Develop and manage Financial Dashboards to track and analyze the financial health of the operation, including:
    • Adherence to Budget
    • Capital/Operating Split
    • Work and Resource Planning

Strategic Initiatives

  • Manage strategic operational initiatives as directed by the Deputy Director of Operations, PATH.
  • Develop reporting and dashboard templates for presenting operational information to PATH and Port Authority Executive staff.
  • Streamline informational requests from PATH and Port Authority Executive staff to Superintendents and divisional supervisors.
  • Develop protocols and business practices for enhanced operational management and reporting

Project Management

  • Manage priority projects and initiatives on behalf of the Deputy Director, Operations and the Director/General Manager, PATH.  
  • Create project plans, manage project teams, and report on progress to PATH and Port Authority Leadership.


Candidates must present the following qualifications to be considered eligible for this position:

  • Bachelor’s Degree in public administration, urban planning, urban studies, business management, political science, public policy, or a related degree program from an accredited college or university, or the equivalent combination of education / experience .    
  • Minimum of two years of progressively increasing responsibility managing projects and processes.
  • Demonstrated data analysis and data visualization skills.

Principal Marketing Analyst

Job ID: 38613
Department: Rail Transit
Location: Journal Square Transp. Center



PATH is looking for an exceptional and dynamic employee to assist with oversight of PATH’s Customer Experience Program, inclusive of Process Improvement, Marketing and Customer Relations, Media Relations, Public Outreach and Communications programs.  The chosen candidate would work closely with all PATH Divisions, and the Port Authority’s Public Affairs team, which includes representatives from the Marketing Department, Office of Media Relations, and GOCOR Offices (Government and Community Relations).  This position plays a crucial role in the delivery of quality service to PATH’s ridership, as well as internal and external stakeholders within the region that we serve.  The incumbent will serve as one of the centralized points of contact for all customer- based communications, third party events, as well as communications that take place across Departments within the agency. 

The Principal Marketing Analyst supervises several critical PATH initiatives that support PATH operations regarding passenger experience, marketing functions, and customer relations.  This position serves as a liaison between PATH and the Port Authority’s Public Affairs functions, assisting Media, Marketing, and Government and Community Relations staff with understanding and creating messaging on daily operations, impacts of service, capital and maintenance operations to the PATH Community.  The Principal Marketing Analyst also helps to manage a small team of customer service representatives and provides on-going supervision and guidance on customer communication, special events, and public outreach initiatives.  The role of this position is crucial to the success of the Department’s overall communications plans with internal and external stakeholders, ensures all vital information is provided to all necessary parties to include PA Leadership, Public Affairs staff, PATH Leadership staff, government officials, and PATH’s customers.  This position advocates to PATH staff on behalf of the passenger community, but also strives to educate PATH passengers on the complexity of PATH operations.  The position also coordinates advertising proposals and reporting with the Real Estate Department and Public Service Announcements with Marketing/Public Affairs Departments.  The Principal Marketing Analyst also plays a large role in maintenance and development of the Ride PATH app and manages/updates content for the PATH page on the Port Authority website.

Responsibilities include, but are not limited to:

  • Assisting in the ongoing development and management of community-based activities, including special events and PATH Riders’ Council (PRC), serve as liaison
  • Identifying and participating in community meetings and events as a representative of PATH; including local community associations and special improvement districts
  • Assessing customer satisfaction with public programs and community outreach
  • Collaborating on strategic marketing and communications opportunities to engage with PATH riders; including content on Port Authority website, social media, customer advisories, poster campaigns and other printed materials in stations, etc.
  • Coordinating and leading the installation and distribution of marketing and advertising materials in stations and on train
  • Supervising daily phone and email activities of customer service representatives; supervision of Project Coordinator in the division
  • Monitoring division timeliness and responsiveness toward addressing customer inquiries; managing and advancing PATH’s CRM (customer relationship management) tool for all customer feedback that is received via the Port Authority website
  • Assist in the oversight of compliant management and escalation; and advising management staff of emerging issues;
  • Assist in conducting quarterly Customer Care Service Station Inspections
  • Assist and develop customer service satisfaction surveys
  • Assist in the oversight of engagement with customer base on social media platforms, primarily on Twitter; develops and recommends appropriate language for messaging on social media, using the Port Authority’s platform for social media listening and engagement
  • Assists with PATH Notes quarterly publication
  • Responsible for PATHursday weekly customer outreach and PATH weekend mayor program
  •  Provide customer service assistance in stations during service disruptions, when needed  Collaboration with internal and external stakeholders for CX process improvements
  • Lead PATH ambassador programs
  •  Assist with implementation of digital screen deployments across the PATH system; assist with all aspects of the PATH advertising program
  • Lead weekly construction calls with Capital and Construction Management Divisions (CMD), updated/managed corresponding PATH Station Service Tracker, lead creation of required signage, facilitate signage installations, lead creation of social posts, and confer with CX Comms and Public Relations teams


Candidates must present the following qualifications to be considered eligible for this position:

  • Bachelor’s Degree in communications, public administration, public policy, business or a related field; or equivalent experience in the Customer Service, and/or Marketing fields
  • A minimum of three (3) years of progressively responsible experience in marketing and customer relations
  • A minimum of three (3) years of Supervisor experience.


Ideal candidates will present the following profile

  • Demonstrated experience in providing effective leadership and supervision
  • Knowledge of or previous experience with public transportation operations and communications
  • Knowledge of or experience in public communications, including public speaking, speech writing and prep work, media inquiries and responses, and social media
  • Demonstrated success in creation or management of public programs or customer service-related initiatives
  • Demonstrated knowledge of Port Authority policies and procedures

Ideal candidates will present the following profile:

  • Highly motivated candidate.
  • Exceptional customer service and ability to react quickly to situations as they develop.
  • Demonstrated strong analytical/problem solving skills.

Compensation & Benefits

The Port Authority of New York and New Jersey offers a competitive salary, an outstanding benefits package and a professional environment that supports development and recognizes achievement.

How To Apply

Interested candidates should apply to this job by clicking on the Apply Now button and submitting a combined cover letter and resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

Only applicants under consideration will be contacted.

About The Port Authority

The Port Authority Trans Hudson Corporation (PATH), an FRA-regulated commuter railroad, is the primary transit link between Manhattan and New Jersey communities and suburban commuter railroads.  Carrying over 75 million passengers per year, PATH trains run 24 hours a day, seven days a week, one of the few 24-hour systems in the world. Since the early 20th Century, PATH and its predecessor, the Hudson & Manhattan Railroad, have carried passengers between New Jersey and points in Midtown and Lower Manhattan, serving as a key link in the region’s transportation network and as a catalyst for continued residential, commercial and employment growth.

PATH operates 24 hours per day/7 days per week/365 days per year.  Employees are required to work weekends, holidays, atypical hours (evening and midnight shifts) and during inclement weather conditions. Incumbents may be subjected to mandatory overtime at the beginning or end of their scheduled tour, or on their days off.  A union seniority system dictates work schedules for jobs represented by one of PATH’s unions, and time off may not be immediately available during the usual summer and holiday periods.  Working conditions will be challenging, including but not limited to inclement weather, direct contact with the public, in tunnel and outside areas during active train service, and an industrial environment. Commitment to attendance is expected and required.


The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

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