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Many thanks to our BRT Level Sponsor, StreetLight Data, for their continued support!
StreetLight Data, the pioneer in Big Data for mobility, is revolutionizing transportation and urban planning to help the world better deploy infrastructure and adapt to new forms of mobility. From legacy systems to ride sharing and bike sharing to autonomous vehicles, our platform powers 6,000+ mobility projects every month for government and private clients, and we’re just getting started.
StreetLight Data is seeking a Product Support Engineer to help our clients solve transportation problems using StreetLight InSight®, our SaaS on-demand platform. This team member will work closely with planners, modelers, and engineers, helping them put Big Data to work for transportation.
The Product Support Engineer will provide comprehensive support to our customers to enable them to use StreetLight InSight® to its maximum potential, understand our methodologies, and trust our Metrics to address their mobility questions, all to ensure their highest possible satisfaction. This position reports to the Director, Support.
This position can be based in our Vancouver, BC office or remote within the Pacific or Mountain timezones within the US or Canada. We are currently asking all employees to work remotely during COVID for employee safety but plan to eventually return to working from offices post-COVID in some capacity. Therefore, we can be somewhat flexible on current geographic location.
Key Responsibilities:
- Deliver a superior support experience to our customers with every interaction
- Provide first-level and escalated technical support for users of the StreetLight InSight® platform
- Support customers in a respectful, engaging, and empathetic manner through email, conference calls, and office hours sessions
- Become an expert in StreetLight Metrics and their uses to all of StreetLight’s customers Conduct investigations into analyses, Metrics results, and the underlying data to determine root causes of issues raised by customers or internal staff
- Manage a high volume of inbound requests in a timely and organized manner. Improve processes to handle support requests
- Work collaboratively with Training and Documentation teams to ensure the best possible proactive support for our customers including creating help center content and FAQs and assisting with training sessions
- Work collaboratively with Sales, Engineering, and Product Management, to make StreetLight InSight® as easy-to-use as possible.
Skills & Qualifications:
- Bachelor’s degree required, preferably in a technical discipline such as Transportation, Engineering, or Urban Planning; MS degree in a similar field is a plus
- One or more years of experience in a customer-facing role required; Technical support of customers using a software application is a plus
- Strong statistical knowledge and analytic skills required including one or more years of experience with Excel and comfort working with data and identifying patterns
- Quick learner with problem-solving abilities and a strong sense of empathy and understanding of user needs
- Excellent written as well as verbal communication skills – this job requires writing technical guides to inform product users and regular communication with customers via email and phone
- Be extremely organized and able to follow and design processes
- Experience working in transportation engineering/consulting, transportation agencies, or urban planning is strongly preferred
- Experience with geospatial tools (such as QGIS or ArcGIS) and statistics are a plus
- Experience in customer services and deliverables is a plus
- Experience working with APIs and programming is a plus
- French fluency is a plus
- Occasional travel to StreetLight Data and customer offices required
StreetLight Data, the pioneer in Big Data for mobility, is revolutionizing transportation and urban planning to help the world better deploy infrastructure and adapt to new forms of mobility. From legacy systems to ride sharing and bike sharing to autonomous vehicles, our platform powers 6,000+ mobility projects every month for government and private clients, and we’re just getting started.
StreetLight Data is seeking a Product Support Engineer to help our clients solve transportation problems using StreetLight InSight®, our SaaS on-demand platform. This team member will work closely with planners, modelers, and engineers, helping them put Big Data to work for transportation.
The Product Support Engineer will provide comprehensive support to our customers to enable them to use StreetLight InSight® to its maximum potential, understand our methodologies, and trust our Metrics to address their mobility questions, all to ensure their highest possible satisfaction. This position reports to the Director, Support.
This position can be based in our Vancouver, BC office or remote within the Pacific or Mountain timezones within the US or Canada. We are currently asking all employees to work remotely during COVID for employee safety but plan to eventually return to working from offices post-COVID in some capacity. Therefore, we can be somewhat flexible on current geographic location.
Key Responsibilities:
- Deliver a superior support experience to our customers with every interaction
- Provide first-level and escalated technical support for users of the StreetLight InSight® platform
- Support customers in a respectful, engaging, and empathetic manner through email, conference calls, and office hours sessions
- Become an expert in StreetLight Metrics and their uses to all of StreetLight’s customers Conduct investigations into analyses, Metrics results, and the underlying data to determine root causes of issues raised by customers or internal staff
- Manage a high volume of inbound requests in a timely and organized manner. Improve processes to handle support requests
- Work collaboratively with Training and Documentation teams to ensure the best possible proactive support for our customers including creating help center content and FAQs and assisting with training sessions
- Work collaboratively with Sales, Engineering, and Product Management, to make StreetLight InSight® as easy-to-use as possible.
Skills & Qualifications:
- Bachelor’s degree required, preferably in a technical discipline such as Transportation, Engineering, or Urban Planning; MS degree in a similar field is a plus
- One or more years of experience in a customer-facing role required; Technical support of customers using a software application is a plus
- Strong statistical knowledge and analytic skills required including one or more years of experience with Excel and comfort working with data and identifying patterns
- Quick learner with problem-solving abilities and a strong sense of empathy and understanding of user needs
- Excellent written as well as verbal communication skills – this job requires writing technical guides to inform product users and regular communication with customers via email and phone
- Be extremely organized and able to follow and design processes
- Experience working in transportation engineering/consulting, transportation agencies, or urban planning is strongly preferred
- Experience with geospatial tools (such as QGIS or ArcGIS) and statistics are a plus
- Experience in customer services and deliverables is a plus
- Experience working with APIs and programming is a plus
- French fluency is a plus
- Occasional travel to StreetLight Data and customer offices required
StreetLight Data, the pioneer in Big Data for mobility, is revolutionizing transportation and urban planning to help the world better deploy infrastructure and adapt to new forms of mobility. From legacy systems to ride sharing and bike sharing to autonomous vehicles, our platform powers 6,000+ mobility projects every month for government and private clients, and we’re just getting started.
StreetLight Data is seeking a strong Data Engineer to be part of our growing Engineering team. This team member will work on processing data at scale, and productizing new analytics into the StreetLight InSight platform. This position reports to the Manager of Data Science.
Key Responsibilities:
- Design and implement components within the StreetLight InSight data processing pipeline (from raw input files to optimized tables used for analyses)
- Tune the StreetLight InSight processing pipeline for performance and scalability, and automate it to allow for hands-off operations
- Develop new analytics algorithms, using a deep understanding of the raw data
- Implement customized analytics for clients in collaboration with Sales
- Work with Product Management and Application teams to productize data analytics algorithms into the StreetLight InSight web application
- Contribute to data science projects as appropriate.
Skills & Qualifications:
- BS / MS in Computer Science, Mathematics, or an Engineering discipline from a top university
- 5+ years experience as a software or data engineer at an enterprise software/analytics company
- 5+ years experience with relational databases (PostgreSQL preferred) and SQL, including strong understanding of concepts
- Strong understanding of algorithms, and 3+ years experience in Java and/or Python
- Good communication skills – both written and verbal
- Knowledge of geospatial data is a plus
- Knowledge of statistics and/or science is a plus
- Quick learner, and a strong team player
StreetLight Data, the pioneer in Big Data for mobility, is revolutionizing transportation and urban planning to help the world better deploy infrastructure and adapt to new forms of mobility. From legacy systems to ride sharing and bike sharing to autonomous vehicles, our platform powers 6,000+ mobility projects every month for government and private clients, and we’re just getting started.
StreetLight Data is seeking a high caliber Sr. Software Engineer to be part of our growing team. This team member will work on both the frontend and backend of the StreetLight InSight SaaS web application that our subscription customers use to explore and visualize travel patterns in the real world. This position reports to the Senior Director of Engineering.
Key Responsibilities:
- Design, implement, and maintain customer-facing features, including both frontend and backend components, in the StreetLight InSight SaaS web application and analytics serving pipeline
- Interface among our San Francisco, Vancouver, and Eastern European teams, and mentor more junior engineers
- Deliver product releases to production each month
- Write automated unit tests and participate in peer design and code reviews
- Collaborate daily with the other developers and QA engineers on the team, as well as with Product Management
- Productize analytics handoffs from the Data Science and Data Engineering team
- Tune StreetLight InSight for performance, scalability, and reliable operation to serve our growing customer base
- Assist Support and Operations in resolving production issues when needed, and improve the product to avoid them in the future
Skills & Qualifications:
- BS / MS in Computer Science, Mathematics, or an Engineering discipline from a top university
- 5+ years of experience as a Software Engineer at a software product company, preferable in an enterprise market
- 3+ years of experience developing web-based SaaS applications
- Competence and interest in both frontend and backend web development
- Proficiency in either JavaScript or Python (both would be a strong plus; Java, Ruby, or Go experience can substitute for Python in a candidate who is open to learning)
- Experience with SQL databases
- Product and customer orientation
- Good communication skills – both written and verbal
- Quick learner, and a strong team player
Product Manager, APIs & Massive Analytics
SAN FRANCISCO, CA /
PRODUCT – DATA & METRICS /
FULL-TIME
StreetLight Data, the pioneer in Big Data for mobility, is revolutionizing transportation and urban planning to help the world better deploy infrastructure and adapt to new forms of mobility. From legacy systems to ride sharing and bike sharing to autonomous vehicles, our platform powers 6,000+ mobility projects every month for government and private clients, and we’re just getting started.
StreetLight Data is seeking a Product Manager to work with our data science, data engineering and web applications teams in two areas: massive analytics offerings and application programming interfaces for StreetLight’s best-in-class transportation data platform. A new product line, Massive Analytics refers to analyses run over large geographic regions using predefined geometries for various transportation metrics that provide measures of large scale transportation and related patterns such as Vehicle Miles Traveled (VMT) or Origin – Destination volumes. Reporting initially to the VP of Product, you will collaborate with our other product managers, engineering, marketing and sales to research, define, plan, build, release and drive successful sales and adoption of both new and existing data products for large geographies and the APIs for Streetlight InSight®, our end-user application as well as new APIs that will enable partners and customers to integrate StreetLight analytics into their own applications.
This position requires strong product management experience in data products and APIs, along with expertise in analytics and statistical methods. A background in SaaS and/or transportation planning or related fields is a strong plus.
Candidates located in the San Francisco, CA region that can eventually work from our SF office are preferred.
Key Responsibilities:
- Understand the StreetLight organization, business objectives and growth plans, product constituencies, and product management needs
- Develop and maintain a deep understanding of the transportation planning and operations industry through self-learning, support of our internal industry experts and proactive interaction with our sales team, prospects and customers to support successfully developing product requirements that meet end customer needs
- Develop a working understanding of development process across the platform and product offerings, including data science / data engineering and the feature commercialization processes at StreetLight including system architecture, data pipelines, algorithms and machine learning techniques, web application back-end and front end and APIs
- Develop and maintain an intimate understanding of our features and functionality in the data platform and end-user products including underlying data, transportation metrics, validation processes, calibration techniques, visualizations and APIs, and their applications in end customer use cases
- Understand the customer requirements and market opportunities for StreetLight in general and then specifically for the API offerings (including programming language support, application integration support, and documentation requirements) and the massive analytic products, including visualization requirements, in order to build the business cases for product improvements and new product development. This includes proactively gathering and synthesizing information from internal and external sources about market trends, competitive offerings, prospect and customer unmet needs, product requirements to meet those needs and ability and willingness to pay as inputs to the product and business planning process.
- Collaborate effectively within the Product Team and across Engineering to support product release planning, schedules, and near and long-term roadmaps for your area of responsibility in alignment with all StreetLight Data product offerings. Work with the Data Science and Data Engineering teams to scope, estimate, and plan the implementation of the product and coordinate its schedule with other deliverables. Participate in maintaining the appropriate level of transparency and education on current and future product plans for Executives, Sales, Customer Success, Support and others with a need to know.
- Communicate and collaborate closely with Product Marketing, Learning Services, Marketing, Solution Engineers, Sales and our Executive Team to disseminate the product knowledge, plans and statuses that ensure any new product education or training, marketing materials or promotions, or prospect and/or customer communications can be completed in an effective, timely and efficient manner
- Provide pre and post sales support to API customers / partners as needed during initial ramp phase of API sales and usage
- Travel from time to time to meet with prospects, customers, attend trade shows or visit other StreetLight Data offices as needed
Skills & Qualifications
- BS or equivalent in Computer Science or related engineering field required
- 2 or more years of professional experience as a software developer working with APIs is required; experience building APIs for internal or external use is a plus
- 5 or more years of product management experience in a commercial software company focused on APIs and big data is required delivering data products into the commercial/governmental market. Experience working with data analytics and visualization tools such as Tableau, Qlik or equivalent is strongly preferred. Experience in mobility, or navigation products is preferred. Experience in a SaaS product environment that utilizes machine learning in a quantitative field is a plus. Experience in the field of transportation planning is a strong plus
- Proven ability to develop product specifications for APIs including descriptions of developer requirements driven by understanding of customer and partner applications including understanding which programming languages need to be supported, and what requirements target applications have.
- Proven track record of effectively gathering and transforming complex market and customer data into prioritized product roadmaps that drive business growth
- Demonstrated experience collaboratively working in a product development environment with product managers, data scientists, data / software engineers, QA and Support to define and deliver products, manage release schedules and support Marketing and Sales in go-to-market education, training and launch processes; experience in Agile Development methodologies a strong plus
- Demonstrated good business and technical judgment. Must be numerically facile with the ability to create new frameworks for data /information analysis, develop project plans and manage to timelines, and skillfully balance competing priorities and interests to meet business and financial objectives
- Superior verbal, written and visual communication skills that enable clear explanations of complex concepts to internal or external audiences through formal and informal, verbal and written presentations, as well as transparently communicate the trade-offs between execution options
- Experienced using a wide range of tools and technologies including JIRA, Confluence, Microsoft Office applications, project management tools; GIS systems a strong plus
- Committed to capturing and using data to measure performance and inform decision-making whenever possible, practical and valuable, while also applying intuition to balance across market demand, competitive response and customer satisfaction
- Extremely well-organized, logical thinker with a positive outlook that can take large projects and break them down into manageable tasks with achievable goals and schedules for yourself and others
- Self-starter that thrives in a fast-paced environment and enjoys problem-solving
- Open, honest, direct and respectful communicator, a collaborative team player that knows how to work with others to get things done in a positive manner
- Passionate about making the world a better place for people to live, move, and work
StreetLight Data, the pioneer in Big Data for mobility, is revolutionizing transportation and urban planning to help the world better deploy infrastructure and adapt to new forms of mobility. From legacy systems to ride sharing and bike sharing to autonomous vehicles, our platform powers 6,000+ mobility projects every month for government and private clients, and we’re just getting started.
As a member of our Sales team, the Solutions Engineer (SE) will help communities become smart, sustainable Cities. You can become a leader in the transition to data-driven planning. Our clients are on the cusp of adopting Big Data solutions at scale, and we are one of the first companies to enter this high-potential industry. That means we need savvy, sophisticated sales professionals who go beyond sales to truly educate clients, develop Big Data solutions for transportation problems and opportunities, work closely with our data science team to design custom solutions, and work closely with our executives and other cross-functional teams (such as Product and Marketing) to further develop and build new processes to meet and exceed sales targets.
StreetLight Data is seeking a Solutions Engineer with special expertise in transportation planning, geographic information systems, and statistics, who is passionate about making an impact through smarter, better planning. The position will support our Sales and Customer Success teams in helping our clients understand how to use Big Data to support transportation planning and engineering, validating Big Data against traditional data sources, and helping the clients expand the possibilities of data-driven planning and policy using Big Data . Successful candidates will have experience tackling complex problems, fostering and managing client relationships, and developing and then executing their own strategies.
Location: Remote within West territory or Pacific time zone within US
Key Responsibilities:
- Work closely with the Sales team to introduce StreetLight Data’s unique technology to prospective customers, implement data evaluations and pilot projects
- Primarily support Sales inthe assigned territory, but also work with other SEs as a team
- Define, develop and implement technical solutions based on the StreetLight InSight® platform and underlying transportation analytics to meet customer needs
- Develop and deliver presentations and demos of the software tailored to engage executive-level and highly technical audiences
- Work with the Sales team to identify return on investment (ROI) of StreetLight for prospective customers
- Cultivate relationships with technical members of staff at end-user government agencies and engineering firms
- Work with StreetLight’s Product Management and Engineering to define the product road-map based on interactions with customers and SE’s own experience
- Collaborate with Marketing to guide development of sales materials, lead webinars, and prepare presentations for industry conferences and events
- Participate in building internal knowledge base of technical and market related knowledge by delivering internal presentations and/or training course development
- Interface with other functional groups, project teams and internal stakeholders to effectively work toward the goal of jointly achieving assigned quotas
- Provide regular updates to management, operations and support staff concerning account issues and financial status
Skills & Qualifications:
- 3+ years of experience in a technical pre-Sales role, working with an enterprise software or data product and/or significant technical experience in transportation planning or transportation engineering at an agency or consulting firm
- BS / MS in Mathematics, Science, an Engineering discipline or similarly technical field
- Strong data analysis skills, knowing what can / cannot be possible, and ability to visualize data in the best way possible
- SQL (PostgreSQL preferred) and relational databases experience is a plus
- Geo-spatial skills and experience using ArcGIS, QGIS, or PostGIS, etc. are a plus
- Knowledge of Statistics is a plus
- Excellent communication skills – written, visual (presentations), and verbal
- Comfortable presenting to senior executive management and large audiences, and technical practitioners
- Multi-tasking, critical thinking skills and the ability to influence and manage multiple priorities are essential
- Team-oriented, flexible, and able to see the “big picture” – because our entire team must meet our goals for StreetLight Data to be successful
- Must be willing and able to travel up to 50% as needed to achieve objectives
Data Scientist – Skunkworks
SAN FRANCISCO, CA /
SKUNKWORKS – DATA SCIENCE /
FULL-TIME
StreetLight Data, the pioneer in Big Data for mobility, is revolutionizing transportation and urban planning to help the world better deploy infrastructure and adapt to new forms of mobility. From legacy systems to ride sharing and bike sharing to autonomous vehicles, our platform powers 6,000+ mobility projects every month for government and private clients, and we’re just getting started.
StreetLight Data is launching a special early stage product team that will do early market, product, and algorithmic/data science research and development, including mockups, trials, and pilots. This small team, reporting directly to the CEO, will help push StreetLight and transportation data and industry to the next generation of tools, use cases, and smart policy making and transportation systems. We are looking for a creative, collaborative, and self-driven data scientist with excellent data visualization skills, to power this work.
This position requires strong data science and structuring skills as well as a strong ability to design visualizations and dashboards that convey insights from data. This job reports to the PM of early stage products and will collaborate heavily with other data scientists at StreetLight as well as the CEO.
Location: We are flexible on the location of this position – it could be in any one of our three offices (San Francisco, CA, Richmond, VA, or Vancouver, BC) – or remote with the US or Canada.
Key Responsibilities
- Design algorithms to infer key transportation patterns from various data sources, both StreetLight’s own data and metrics as well as third party data.
- Collaborate with the PM of Skunkworks to turn high-level specifications into clean, accurate analytics and collaborate to convey them via mock-ups, using third party data visualization tools like Tableau / Looker / Etc.
- Collaborate with the PM of Skunkworks and teammates to share insights about what could be learned from this data, to help them look for applications.
- Research academic and other third party sources to design methods to create validation reports for new metrics. This includes developing expertise with important public data sets such as the census, NHTS, economic survey, ACS, etc.
- Keep excellent documentation of code and research, to facilitate handing off to productization teams when applicable
- Research and implement suitable strategies (from neural networks to a simple SQL filter, if that’s more actionable) for solving data science problems
- Find and build real-world data sets for training various models and doing quality checks
- Define and implement customized and/or cutting-edge solutions with pilot customers
Qualification & Skills
- BS / MS in Mathematics, Science, Computer Science, Engineering, or a similar discipline
- Deep (5+ years) expertise and experience in exploratory data analysis and statistics, using tools such as R, Python, and PostgreSQL
- Deep (5+ years) expertise and skills in data visualization and business intelligence tools such as Tableau, Looker, PowerBI, Tellius, Sisence, or Thoughtspot, etc.
- 2+ years of experience in SQL and relational databases (PostgreSQL preferred), and good understanding of relational concepts
- Experience working with very large datasets in a SQL environment
- Basic understanding of techniques in data science (machine learning algorithms, forecasting, regression analysis, etc.)
- Strong data analysis skills, knowing what can / cannot be possible
- Strong data visualization and data story-telling skills, including ability to visualize data in the best way possible
- Good communication skills – written, visual (presentations), and verbal
- Ability to deliver adequate results on deadline, and make compromises to enable scalability and productization of algorithms
- Geospatial skills are a big plus
- Knowledge of transportation data / industry is a plus
- Quick learner, ability to self-direct, and a strong team player
StreetLight Data is an equal opportunity/affirmative action employer. StreetLight Data provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.