For information on how to post jobs on our site and have jobs posted in our monthly email please contact (Sponsorship@yptransportation.org).
Many thanks to our Carpool Level Sponsor, Lyft, for their support!
At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Started as a donation based ridesharing network in San Francisco, Lyft today provides millions of rides everyday in 200 cities- saving you the time and hassle to get to your destination. We’re moving to a world where on-demand transportation is a viable alternative to driving yourself and we need experienced analysts to support a vast network of features and software across multiple markets. Lyft is seeking applicants that are interested in understanding new software/features developed in-house and in diving deep to find the cause of issues in the system.
Our Montreal office developed the first automated bikeshare system in America, a system that has since deployed in multiple cities around the world (London, Montreal, New York, San Francisco to name a few). These are also some of the biggest bike-share systems in the world!
Responsibilities:
- Respond to our operators’ questions related to our system and problems with the system
- Bridge information between our customers, our engineering teams and between departments
- Work on implementing and improving technology-related operational processes
- Plan and execute system upgrades with our operators
- Install, configure, monitor, update and perform log analysis on various components of our stack
- Provide feedback to the product and engineering teams relative to problems encountered and possible improvements to our systems
- Support our international partners in configuration of the systems
- Prepare and train our operators in operating our system
- Can help lead large projects from idea to positive execution
- Act on feedback to learn and grow
Experience:
- Must have a degree in computer science
- Must have 3+ years of experience in technology and customer service
- Experience or exposure to distributed systems
- Experience working with databases, relational or NoSQL
- Experience with ticketing systems ideally Jira
- Experience with Linux/UNIX
- Experience with cloud infrastructure (AWS, GCP, etc)
- Ability to thrive in a startup environment
- Ability to write thorough, scalable and clear documentation
- Must be fluent in spoken and written English and French
Asset Security Specialist
at Lyft
At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Lyft Bikes & Scooters is the operator of 10 major bikeshare programs including CitiBike in NYC and Divvy in Chicago, as well as 6 major scooter-share programs, all across the United States. We’re looking for an Asset Security Specialist on our Central Operations team who wants to protect the micro-mobility revolution by managing the risk of theft and loss across our local markets and products.
We’re looking for an analytically-driven operator to contribute to asset security related applications. This person is customer-focused, detail-oriented, and operationally-savvy. This individual is experienced in synthesizing analytical findings with anecdotal reports to formulate, recommend, and implement action plans. The individual will work closely with operations teams as the primary point of contact for all novel vectors of loss. This person will also work closely with Product Managers, Data Scientists and Engineers in the prioritization and implementation phases of risk mitigation.
Responsibilities:
- Manage the day-to-day implementation of loss prevention strategies across 6 product lines and 14+ cities
- Collect and investigate reports of novel theft and loss vectors, and turn them into workable problem sets for solution architecting
- Evaluate loss prevention strategies during pilot periods to measure effectiveness
- Collaborate with Product Management, Data Science, and Engineering to resolve user identity issues and other escalations
- Deliver enhancements to Lyft theft and loss detection and mitigation systems, and communicate and prioritize product development in collaboration with product management and engineering
- Report overall status, primary business metrics, key issues, and solution recommendations and plans to management and cross-functional partners
- Up to 25% travel to our local markets to collaborate, train, and conduct investigations
Experience:
- 2-3+ years of experience across micro-mobility, logistics, e-commerce, operations, consulting or loss prevention industries. Fraud or intelligence experience is preferred
- Experience with Excel or Google Sheets required. Proficiency with SQL is strongly preferred
- Expertise in operations, intelligence, and project management
- Have a bias towards action in resolving issues and perform in a high-energy, fast-paced environment
- Be extremely focused on data and analytics to solve problems and have a track record of driving results through continuous improvement
- Thrive in ambiguity and be open to feedback
- Tenacity to keep issues top of mind for all stakeholders and conviction to make the right decisions
- History of effectively working with multiple teams to build new capability and implement projects
- Strong time management skills
At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Lyft is committed to building transportation that empowers people to move around their neighborhood and city without owning a car. Specifically, our goal for solving last mile mobility is to lay the foundation for winning on bikes and scooters.
As an Associate for this team, you will be the voice of Lyft, fielding escalations from riders on social media, phone, and email. The ideal candidate is someone who is passionate about customer experience and knows what it means to go above and beyond as an advocate for the Lyft community. You must be calm in the face of a storm, caring and compassionate, and is able to have a strong sense of empathy in difficult situations. Our team consists of Associates supporting customers across phone, email and social media.
Responsibilities:
- Create an exceptional, personalized service experience for Lyft users
- Handle escalations for our riders and provide internal support for our teams and partners
- Provide friendly, timely support to Lyft riders via phone, email and social media
- Troubleshoot user problems with the Lyft app
- Document all support contacts in a CRM system
- Make recommendations based on feature requests and bugs reported by users
- Be a community advocate for Lyft
Experience:
- 1+ years experience in customer service or call center a plus, but not mandatory
- Bachelor’s degree or equivalent
- Flexible schedule, willing to work off hours and weekends.
- Basic knowledge of Twitter and Facebook platforms
- Computer proficiency required
- Friendly and enthusiastic, social personality
- Dependable and punctual with time management skills
- Strong writing skills and impeccable attention to detail
- Demonstrates empathy and the ability to take initiative on doing the right thing for the customer
- Advanced problem-solving skills with the ability to think creatively to resolve difficult situations
- Ability to quickly learn web-based user support applications
- Comfortable in a fast-paced environment, subject to rapid change and uncertainty
- High level of comfort and familiarity with smartphone applications (iPhone and Android)
Central Operations Manager
at LyftAt Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
The Transit, Bikes, and Scooters (TBS) Operations Performance and Planning team is looking for a passionate Central Operations Manager to join us in tackling some of the most interesting and impactful problems in urban transportation. From bikes and scooters to future platforms, you will be at the forefront of driving new initiatives to revolutionize multimodal technology.
You are a strategist with an entrepreneurial spirit, who is not afraid to take risks. Partnering with cross-functional stakeholders and local operations teams, you will work in a fast paced and agile environment to lead hardware asset planning and allocation for all markets operated nationally by TBS. You must be an analytical thinker and phenomenal relationship manager, adept at crafting elegant solutions to complex problems and influencing top-level decision making.
Responsibilities:
- Lead high-visibility, cross-functional engagements to drive demand forecasting, investments, and allocation for Lyft’s current and future hardware assets (classic and electric bikes, batteries, scooters, docking stations and beyond)
- Make data-driven strategic asset planning recommendations to the TBS leadership team that balance operational, financial, commercial, and policy considerations
- Collaborate with cross-functional and local market stakeholders to continuously improve hardware asset demand planning processes and dashboards
- Manage the Operations Performance and Planning team’s monthly reforecast of bike, scooter, and station fleet deployment and service delivery plans
Experience:
- 4+ years of experience in consulting, strategy & operations, transit, technology, investment banking, analytics or related field
- Prior experience in people management and leading a team
- Outstanding oral and written communicator who tailors the message and medium by audience and adeptly partners up, down, and across the organization
- Excellent quantitative and financial acumen
- Advanced Excel/Google Sheets skills; SQL is a plus
- Ability to clarify complexity by blending vision and detail
- Proactive and excited to take a hands-on approach to work through uncertainty
- Multi-dimensionally curious and quick to learn new concepts spanning operations, supply chain, product, engineering, design, city partnerships and beyond!
Operations Associate
at LyftAt Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Lyft is looking for a hands-on Operations Associate to help coordinate the operations of warehouse associates, drivers, and mechanics on the Lyft Bikes & Scooters team in Santa Monica or San Diego. You will report to an Operations Lead, and work together to ensure reliability and availability of our scooter fleet, as well as overall operational excellence for the local micro mobility program. This job is based in our Santa Monica or San Diego, CA warehouse. This role works a variable schedule including days, nights, weekends, and holidays.
If you share our vision for transportation that empowers local communities, reduces our environmental footprint, and brings people together, we’d love to meet you!
Responsibilities:
- Manage daily operations of our central warehouse and maintenance facility
- With guidance from Operations Specialists and Service Mechanic, successfully run shifts across staffing agency crew supervision, repair and warehouse flow, fleet management, ground operations, and administrative duties
- Oversee, dispatch, and route field associates to pickup, deploy, and reposition the scooter fleet
- Report on shift operations; leave detailed and relevant handover notes for the next shift lead and keep management and staffing representatives abreast of any relevant updates
- Coordinate scheduling & tools for staffing, data accuracy, and daily productivity
- Monitor and maintain operational and quality metrics to evaluate performance
- Occasionally perform physical tasks including moving, charging, and maintaining scooters
- Collaborate with our field team to troubleshoot any potential issues and communicate solutions to Operations team
- Help brainstorm, test and implement ideas for improving the rider experience and making behind-the-scenes operations more efficient and consistent
Experience:
- Experience working in a complex, fast-moving, rapidly changing environment such as a distribution center, warehouse, restaurant, or delivery operation
- Entrepreneurial mindset with a make it happen attitude
- Obsessed with process improvement
- Track record of working cross-functionally and influencing without authority
- Strong team player but comfortable making decisions independently
- Proficiency with common technology tools like smartphones, Slack, Google Sheets, Google Docs, etc. preferred
- Ability to work non-standard work hours as needed including working nights, weekends, holidays, and shift-based schedules
Operations Manager
at LyftAt Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Lyft is looking for a hands-on manager who wants to revolutionize transportation.
The Operations Manager will own operations strategy, planning, analytics, and execution for Lyft Bikes & Scooters in the Los Angeles Area (Santa Monica, Los Angeles, UCLA, etc.). You’re someone who can dive into the details (build an overall financial, revenue opportunity sizing, operations model to improve service quality, etc.) but can also manage other teams and resources to do the same to execute on a vision and hit performance targets through performance management, process improvements / operational excellence initiatives, etc.
As an Operations Manager, you will work with the General Manager of California to shape the vision and execution for the Lyft Bikes & Scooters ongoing operations, as well as a contribute to success and learnings in additional markets, through the contribution to playbooks, organization capabilities, and advising with on-the-ground execution.
If you share our vision for transportation that empowers local communities, reduces our environmental footprint and brings people together, we’d love to meet you!
Responsibilities:
- Achieve growth goals through both analytical understanding of targets and performance – members, rides, frequency of ridership, service levels, etc. – and ability to implement across the organization and with vendors (marketing, service delivery, etc.)
- Help identify and drive P&L priorities around top-line growth and cost efficiencies and reductions
- Create playbooks, metrics and contingency plans to govern day-to-day operations
- Synthesize market feedback and recommendations for other business, product, and engineering teams
- Liaise with our public relations and government relations teams to address market-specific issues
- Liaise with government partners on ongoing operations topics and issues
- Build, maintain and monitor reports, dashboards, and metrics to evaluate performance
Experience:
- 5-6+ years of experience, in roles with a strategy and operations focus
- Problem-solving background in analytics, strategy consulting, etc. preferred
- Entrepreneurial mindset with a get-it-done attitude
- Experience building from scratch, working cross-functionally, and managing people and processes
- Experience managing projects across cross-functional team (e.g., strategy, operations, product / engineering, marketing data science, etc.)
- Quantitative by nature and obsessed with process improvement
- Role is based in Santa Monica with limited travel to other markets, when required
At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Lyft’s mission is to improve people’s lives with the world’s best transportation. We care deeply about the people we work with and the communities we serve. To create the world’s best transportation, we start with our own team by creating an open, inclusive, and diverse organization.
Lyft Bikes & Scooters is the operator of nine bikeshare systems across the country, including Bluebikes, the Boston area’s public bike share system, and Capital Bikeshare, Metro DC’s public bikeshare system. We’re looking for a hands-on Operations Specialist who wants to continue the micromobility revolution.
As the Operations Specialist, you will support the Senior Operations Managers in Boston and DC developing and executing operational plans with a consistent eye towards service quality, operational excellence, continuous improvement, and the overall customer experience. You will help shape the vision and implementation of the Bluebikes system, and any new products Lyft Bikes & Scooters may roll out in the Boston and Metro DC market.
If you share our vision for active transportation that empowers local communities, reduces our environmental footprint, and brings people together, then we’d love to meet you!
Responsibilities:
- Build and maintain asset tracking and management tools critical for the success of the business
- Own the end-to-end invoicing process for operational goods and services rendered
- Conduct deep-dive analysis to identify and address potential operational concerns
- Work closely with our operations service providers and municipal clients on resolving administrative issues, bug reporting, and tooling/account concerns
- Support the Senior Operations Managers in Boston and Metro DC in maintaining relationships with our city partners and addressing market-specific operational issues
- Assist in creating the launch strategy for any new products Lyft Bikes & Scooters brings to the Boston or Metro DC market
- Be your true and authentic self 100% of the time with the ability to work hard and have fun
Experience:
- Bachelor’s degree or 4+ years of operations or strategy experience in a complex, fast-moving, rapidly changing environment such as a distribution warehouse, restaurant, or delivery operation
- Quantitative by nature and strongly focused on process improvement; comfort with spreadsheets and data analysis
- Entrepreneurial mindset with a get-it-done attitude
- Experience working cross functionally and with team-members possessing a wide variety of skills and roles
- Experience with Excel or Google Sheets strongly preferred
- Proficiency with SQL a plus
- Role is based in Boston but will also remotely support Metro DC with occasional travel
- Strong interest in biking, bike share, sustainable transportation, and city planning
At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Lyft is committed to building transportation that empowers people to move around their neighborhood and city without owning a car. Specifically, our goal for solving last mile mobility is to lay the foundation for winning on bikes and scooters.
The Transit, Bikes and Scooters (TBS) Specialist for the Partner and Customer Engagement (PCE) team is an expert on the end to end experience of scooter & bike riders, driving outcomes on behalf of our customers through knowledge sharing and driving deeper integration within a new organization. The Specialist will actively own a functional area of the TBS PCE team, which could include content creation, quality assurance, process improvement, tool maintenance or insight management. As the Specialist owns their functional area of the TBS team, they will proactively identify pain points, process gaps and be the point of contact for anything changing around that function.
Responsibilities:
- Identify and create new submission or resolution reasons, agent workflows and content
- Review existing resolution reasons and content/tickets to validate in partnership that the responses meet process expectations
- Maintain TBS tools, systems, and workflows to ensure seamless resolution for our partner and delivery teams
- Write informative, engaging help center content to eliminate the need for rider contact
- Be a subject matter expert and knowledge resource for the TBS line of business, connected into stakeholders and meetings to cultivate expertise ongoing in owned areas
- Proactively identify process gaps and own solutions implementation advising TBS team leadership and owners on solutions to close gaps
- Partner cross-functionally on any new releases, features, products, and partnerships to determine the self-service content approach and needs
- Works and prioritizes autonomously, comfortably, and with minimal oversight. Adapts quickly to new processes or changes in workflow
- Facilitates targeted change implementation and drives continuous improvement within designated area of focus
- Holds partner Quality teams accountable to accuracy of Quality evaluations and findings. Travels to on- and off-shore partner sites as needed
- Owns multiple customer experience projects from start to finish, with counsel from manager, from ideation and planning to deliverable management and execution. Projects owned relate to new feature launches or changes to customer experience that impact how PCE provides support to drivers and passengers
- Active participant in Lyft’s culture and participates in community events
- Represents PCE mindset (scrappy, owner, accountable, customer focused)
Experience:
- 2+ years experience in customer support
- Flexible schedule, willing to work the occasional on call shift
- Bachelor’s degree or equivalent
- Friendly and enthusiastic
- Adept writing skills and impeccable attention to detail
- Ability to stay organized and manage around deadlines
- Strong interpersonal skills, emphasis on relationship building and ability to influence decisions
- Independent worker with ability to connect, think and work collaboratively
- Advanced problem solving skills with the ability to think creatively to resolve difficult situations
- Demonstrates empathy and the ability to take initiative on doing the right thing for the customer
- Comfortable in a fast paced environment, subject to rapid change and uncertainty
- High level of comfort and familiarity with smartphone applications (iPhone and Android)
- Familiarity with SQL a plus!
Benefits:
- Extended health, dental, and vision coverage options, along with life insurance and disability benefits
- Mental health benefits
- Access to a Health Care Spending Account
- In addition to provincial observed holidays, team members get 15 days paid time off, with an additional day for each year of service
- 4 Floating Holidays each calendar year prorated based off of date of hire
- 10 paid sick days per year regardless of province
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink – Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter now if you wish to make such a request.