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Chief Performance Officer
Maryland Transit Administration Chief Performance Officer
Administrator VII ( 0939)
*This position serves at the pleasure of the appointing authority*
Open to all qualified applicants
**Bilingual applicants are encouraged to apply**
Are you seeking a job where your work is rewarding and provides excellent benefits?
The Maryland Department of Transportation Maryland Transit Administration (MDOT MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. The MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team.
The Chief Performance Officer (CPO) of the Maryland Transit Administration (MTA) is an executive level position that manages the day-to-day operations of the MTA’s Office of Performance Management and Policy Control (OPM). The CPO provides a holistic view to the agency’s performance, encompassing virtually every level of performance data from department level metrics to agency and state-wide transit goals to customer and employee attitudes. The CPO works to create a sustainable culture of accountability by not only reporting data to internal and external stakeholders but also driving performance improvements at the very front lines of MTA’s business processes by encouraging current staff to innovate, re-engineer, and re-think how business is done and develop a strategic framework for employee development to increase current employees’ abilities to perform at their optimum levels. The CPO operates with broad latitude and independent judgment under general guidance from the Chief Innovation Officer and other agency senior leadership
The ideal candidate will be able to:
- Develop, maintain, and implement an agency-wide and modal-specific operational performance program which includes the development of KPIs, data visualization, and managed process improvement.
- Develop, maintain and implement a comprehensive plan for managing MTA’s external data reporting processes to include state Managing for Results and Attainment Report documents and The National Transit Database.
- Manage all survey research at the MTA, including organizational surveys, customer surveys, and other attitude and demographic measurement tools and ensure that the alignment of survey indicators are in line with organizational goals.
- Skilled in providing direction and management of operations, services and activities in assigned departments.
- Able to interpret and apply Agency policies, procedures, laws and procedures in administering Statewide goals and objectives.
Education: Possession of a Bachelor’s degree from an accredited college or university in Planning, Transportation Planning, Public Administration, Business Administration, Economics, Transportation Studies, Environmental Studies or a related field. Preferred Master’s degree in Business Administration, Public Administration, Industrial-Organizational Psychology, Industrial Engineering, Organizational Development, Organizational Behavior, or a related field
Experience: Six (6) years of experience in administrative or professional work, with two (2) years of experience in one or more of the following: supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies and procedures.
1. Additional experience in administrative or professional work may be substituted on a year-for-year basis for the required education.
2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-to-year basis for the required general experience.
3. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant on a year-for-year basis for the required education and experience.
- Licenses & Certifications
- Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
- Additional Information
You must complete and submit a Maryland Department of Transportation (MDOT) application online by registering at https://www.governmentjobs.com/careers/mdotmd.to be considered for this recruitment. Resumes may not be substituted for the application. It is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above. Please include all relevant experience on your application. This includes, but is not limited to, full or part-time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MDOT, one of the Transportation Business Unit, or the Authority. NOTE: Applications not filled out will not be considered. The selected candidate may be subject to background and reference checks. Employees are subject to the State Substance Abuse Policy to include possible drug testing.
Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as World Education Services: International Credential Evaluation (WES), https://www.wes.org/.
MTA Does Not Discriminate Based On Age, Ancestry, Color, Creed Gender Identity or Expression, Genetic Information, Marital Status, Mental or Physical Disability, National Origin, Race, Religious Affiliation, Belief or Opinion, Sex or Sexual Orientation.
Reasonable accommodations for persons with disabilities will be provided as requested.
The Maryland Department of Transportation is not sponsoring new employees in the application of the H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration and Reform Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees; the potential employer must assume all sponsorship fees.
Issued Date 9/21/21
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The MTA is an Equal Opportunity Employer
Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting:
Don’t miss out on a great opportunity for a challenging career along with fabulous benefits!
*Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.